William (Bill) Mix
Mansfield,TX
Summary
Proven leader with extensive experience at Caliber Collision, adept in strategic planning and staff development. Spearheaded initiatives that significantly enhanced team performance and operational efficiency, achieving notable growth in market share. Excels in operational management and fostering employee engagement, driving substantial improvements in productivity and customer satisfaction.
Overview
12
12
years of professional experience
Work History
Regional Manager
Caliber Collision
01.2020 - Current
- Enhanced team performance by providing regular coaching, training, and performance feedback to staff members.
- Promoted a culture of continuous improvement through ongoing process reviews, employee engagement initiatives, and open channels of communication.
- Collaborated with executive leadership to establish long-term objectives, drive growth initiatives, and align regional efforts with corporate goals.
- Increased customer satisfaction with timely resolution of escalated issues and proactive communication on product updates.
- Established and maintained operational standards for 7 locations.
- Streamlined operational processes for increased efficiency by identifying areas of improvement and implementing necessary changes.
- Supervised staff to optimize brand expansion initiatives and productivity.
- Developed and executed successful business plans that resulted in improved market share and profitability within the region.
General Manager
Caliber Collision
07.2017 - 01.2020
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
Service Advisor
Service King Collision
04.2014 - 07.2017
- Maintained high customer satisfaction standards to meet or exceed targets.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
- Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.
- Followed up with customers to offer additional support and check resolution satisfaction.
- Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.
Production Manager
Service King Collision
01.2012 - 04.2014
- Resolved issues quickly to maintain productivity goals.
- Managed multiple projects concurrently, ensuring timely completion and meeting budget constraints.
- Increased overall productivity by identifying bottlenecks in the production process and proposing effective solutions.
- Oversaw quality control efforts, maintaining strict adherence to industry standards and regulatory requirements while achieving high levels of customer satisfaction.
- Managed continuous improvement initiatives to drive gains in quality, flow, and output.
- Collaborated with cross-functional teams to ensure timely delivery of high-quality products according to customer requirements.
Education
GED -
Tarrant County College District
Fort Worth, TX03.2001
Skills
- Operations
- Staff Training and Development
- Strategic Planning
- Operational management
Accomplishments
Two Time Winner 2022 and 2023 Presidents Club Winner for EBITDA.
Timeline
Regional Manager
Caliber Collision
01.2020 - Current
General Manager
Caliber Collision
07.2017 - 01.2020
Service Advisor
Service King Collision
04.2014 - 07.2017
Production Manager
Service King Collision
01.2012 - 04.2014
GED -
Tarrant County College District
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