Summary
Overview
Work History
Education
Skills
Saxophone in College until 12/1999
Timeline
Generic

William Rose JR

Manager / Cashier
Austin,MN

Summary

Dedicated Security Officer with 10 years Guest relations experience. Well-versed in providing personal, equipment and property security in transportation facilities, warehouses and distribution centers. Astute and skilled at identifying potential risks and using common sense in high-stress situations. Experienced Security Monitor with quick instincts. Actively monitor surroundings and guards physical, monetary and personnel assets. Establishes policies and action plans to guarantee success and optimal team performance. Solid history training team members on standard protocol when patrolling large crowds. Security-focused and diligent Guard skilled at protecting personnel and premises. Responds and acts appropriately to situational assessments, including criminal acts and fire and medical emergencies remaining alert, attentive and vigilant at all times. Anticipates trouble and takes steps to intervene and diffuse using keen eye for detail. Competent Security Officer with 10 years of experience in crowd environments. Remains alert at all times and maintains excellent coverage of densely populated events. Quick and agile individual with strong critical thinking capabilities. Diligent Security professional with 10 years of experience monitoring facility staff and visitors to maintain order and safety. Demonstrated ability to learn new procedures and policies using defensive tactics within strict guidelines. Leverages excellent listening and service skills in emergency response and evaluation procedures. Safety-conscious security personnel with excellent communication skills and eye for detail. Physically dexterous to monitor premises through advanced security cameras. Skilled at handling and resolving conflicts professionally. Talented security professional skilled at conducting building patrols, securing entrances and exits and keeping visitors under constant surveillance. Skilled in writing reports, updating records and handling simultaneous tasks in fast-paced settings. Experienced Security Officer with over 10 years of experience in Entertainment Surroundings. Excellent reputation for resolving problems and improving customer satisfaction.

Overview

47
47
years of professional experience

Work History

Service Manager

HyVee Foods
08.2022 - Current
  • Resolved customer complaints in professional and timely manner.
  • Hired, trained and supervised team of service staff members to meet business goals.
  • Developed and maintained positive relationships with customers to build rapport and trust.
  • Met with customers to discuss service needs and offer available solutions.
  • Monitored service staff performance and provided feedback for improvement.
  • Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
  • Met with customers to discuss service needs and develop effective and practical solutions.
  • Coordinated with other departments to maintain streamlined and productive workflow.
  • Implemented strategies to increase customer service satisfaction ratings.
  • Developed department processes and procedures to boost customer satisfaction.
  • Established team priorities, maintained schedules and monitored performance.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.

Security Officer

Disneyland Resort
11.2010 - 11.2020
  • Gathered information, identified and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
  • Reported suspicious activities and persons to law enforcement.
  • Checked and verified photo identification prior to granting facility access.
  • Monitored central alarm systems for fire, intrusion and duress alarms and responded to 35 emergencies weekly.
  • Conducted 10 patrols of key areas to spot and control security concerns.
  • Protected business integrity by ensuring all personnel requiring access to high-security areas go through correct levels of approval.

Person in Charge /Manager of Merchandise

Alpha Beta /Ralphs Grocery Store
01.1979 - 11.2009
  • Prepared interesting and innovative visual displays to grab customer interest and promote sales.
  • Updated pricing and signage to complete product displays and educate customers.
  • Developed merchandise plans to purchase various highly sought-after items to increase sales by 24 %.
  • Serviced accounts using prospecting, product marketing and merchandising techniques to enhance product awareness.
  • Created sales cycle plan to develop and service accounts through product marketing, prospecting, promotion and merchandising for proper product visibility.
  • Worked with managers and advertising directors to optimize promotions.
  • Arranged consistent shelves, bins and racks at 6 locations by following established planograms.
  • Designed displays to deliver interactive, engaging and memorable store experiences for shoppers.
  • Oversaw inventory counts each quarter to maintain stock records and account for shrinkage.
  • Planned out sales cycles to develop and service accounts by using product marketing, prospecting, promotion and merchandising for product awareness and placement.
  • Enhanced overall store appearance by applying careful consideration to product and display locations.
  • Promoted seasonal products and trends to move stock and prepare for incoming inventory.
  • Developed merchandising strategy to efficiently move overstock.
  • Managed aesthetically pleasing displays to showcase company products and increase sales.
  • Monitored and replenished display inventory and restructured according to available stock.
  • Restructured company merchandising standards to increase customer traffic and product exposure.
  • Supervised team of up to 73 merchandising employees and monitored adherence to company standards.

Cashier Salesman

Pep Boys Auto Parts & Service
12.1976 - 01.1979
  • Showcased product features to customers and discussed technical details to overcome objections and lock in sales.
  • Developed and delivered engaging sales presentations to convey product benefits.
  • Used consultative sales approach to understand customer needs and recommend relevant offerings.
  • Followed up with customers after completed sales to assess satisfaction and resolve any technical or service concerns.
  • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
  • Promoted and up-sold products and services to meet needs of customers.
  • Upheld high standards of customer service by promoting and upselling new products and services.
  • Implemented marketing and sales campaigns to effectively sell tire and shock absorbers together.
  • Brought Customer Satisfaction Index levels from unsatisfactory to levels acceptable to manufacturer.
  • Utilized effective communication and active listening skills to create client rapport to grow profitability.
  • Helped resolve client problems quickly with superior customer service.
  • Answered 10 calls per hour to assist with customer questions and concerns

Education

No Degree - Liberal Arts And General Studies

Goldenwest College
Huntington Beach, CA
06.1975

High School Diploma -

Westminster High School
Westminster, CA
06.1972

Skills

  • Dispatch
  • Stationary surveillance
  • Conflict resolution techniques
  • Theft Prevention Training
  • Crisis Intervention Training
  • Crime Prevention Methods
  • CCTV Surveillance
  • Safety and Security
  • Emergency Response
  • Superior customer service
  • Investigation documentation
  • Surveillance
  • File and records management
  • Relationship building and management
  • Security Guard License
  • Electronic surveillance

Saxophone in College until 12/1999

I started playing alto saxophone in third grade and continued to perform in college until 1999 being my last performance . I always thought that I could pick it up again but the band disbanded in 2000 . I am still looking forward to the next opportunity .

AUSTIN COMMUNITY BAND 2022- CURRENT . I joined the band playing tenor saxophone . I am enjoying performing and playing again . Rehearsal starts in March with concerts until July .

Timeline

Service Manager

HyVee Foods
08.2022 - Current

Security Officer

Disneyland Resort
11.2010 - 11.2020

Person in Charge /Manager of Merchandise

Alpha Beta /Ralphs Grocery Store
01.1979 - 11.2009

Cashier Salesman

Pep Boys Auto Parts & Service
12.1976 - 01.1979

No Degree - Liberal Arts And General Studies

Goldenwest College

High School Diploma -

Westminster High School
William Rose JRManager / Cashier