Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Williams Chirinos Zavala

Salt Lake City

Summary

Dynamic District Manager with proven leadership at Popeyes® Louisiana Kitchen, driving sales growth through strategic planning and effective training programs. Expert in operations management and customer relations, I foster team development and implement action plans that enhance performance and satisfaction. Achieved significant improvements in store performance through data-driven decision-making.

Driven and adaptable professional with passion for leadership and team development. Possesses strong knowledge of retail operations and strategic planning, coupled with skills in performance management and customer satisfaction. Capable of driving growth and operational excellence to achieve business goals.

Overview

3
3
years of professional experience
1
1
Certification

Work History

District Manager

Popeyes® Louisana Kitchen
08.2024 - Current
  • Supervised various locations, enforcing high-quality standards of operation.
  • Ensured compliance with company policies and procedures as well as federal/state regulations by conducting regular audits of operational practices at each location within the district.
  • Oversaw successful store openings, coordinating logistics, staffing, training, and promotional efforts to ensure smooth transitions for new locations.
  • Fostered an environment of open communication between management teams across the district to share best practices in operations optimization and problem-solving techniques.
  • Developed and executed comprehensive training programs for store managers, resulting in improved employee performance and customer satisfaction.
  • Evaluated store performance regularly using data analysis tools to identify areas of improvement and implement targeted action plans for continuous growth.
  • Increased district sales by implementing effective marketing strategies and fostering strong relationships with key partners.
  • Implemented new product launches effectively, ensuring staff were well-trained and inventory was strategically managed.
  • Coordinated with marketing to launch promotional campaigns, boosting customer engagement and sales.

Collections Agent

Complete Recovery Group
08.2022 - 08.2024
  • Built rapport with customers by demonstrating understanding of their situation while seeking fair resolutions.
  • Processed payments and applied to customer balances.
  • Maintained high volume of calls and met demands of busy and productive group.
  • Negotiated to collect balance in full.
  • Achieved successful debt collection results by utilizing negotiation skills and developing customized payment plans.
  • Provided exceptional customer service by empathizing with clients'' financial situations while working towards mutually beneficial solutions.
  • Increased productivity levels through efficient time management and prioritization of daily tasks.
  • Worked in call center environment handling manual and automatically dialed outbound calls.
  • Persistently reached out to customers with extremely past due accounts to recover lost revenue.

Education

Liceo Nacional Tacuato
Punto Fijo Falcon Venezuela
08-2013

No Degree - English Language

Mary Janes English School
Punto Fijo Falco Venezuela
01-2012

Skills

  • Leadership skills
  • Recruiting and hiring
  • Strategic planning
  • Customer service
  • Training and coaching
  • Attention to detail
  • Goal setting and performance metrics
  • Sales management
  • Operations management
  • Customer relations
  • Staff development
  • Team development
  • Action plans
  • Employee scheduling
  • Staff management

Certification

  • FCE B2 FIRST, CAMBRIDGE - 2021

ENGLISH AS SECOND LENGUAJE

Languages

Spanish
Native or Bilingual
English
Full Professional

Timeline

District Manager

Popeyes® Louisana Kitchen
08.2024 - Current

Collections Agent

Complete Recovery Group
08.2022 - 08.2024

Liceo Nacional Tacuato

No Degree - English Language

Mary Janes English School

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