William Tyler Easton
Lauderhill
Summary
Dynamic and results-oriented professional with over 20 years of experience in hospitality management, craft cocktail service, and customer sales. Proven success in leading high-performance teams, increasing revenue through relationship-based selling, resolving customer concerns, and delivering exceptional service in high-volume environments. Known for strong communication skills, adaptability, and a commitment to exceeding expectations while contributing to business growth and customer retention.
Overview
14
14
years of professional experience
Work History
Manager
Taco Craft Taqueria and Tequila Bar
06.2019 - Current
- Supervisor: David Capote
- Company Number: (305) 917-5449
- Managed daily front-of-house operations, ensuring exceptional guest experiences and efficient service flow
- Supervised, coached, and supported a team of servers, hosts, bartenders, and support staff during high volume shifts
- Conducted pre-shift meetings to communicate daily specials, menu updates, service expectations, and sales goals
- Resolved guest concerns and service issues promptly, maintaining high customer satisfaction and repeat business
- Trained and onboarded new employees on service standards, POS systems, menu items, and guest relations
Food Prep/Sales Associate
Melted Madness Food Truck
11.2017 - Current
- Supervisor: Matthew and Stevi Hodges
- Company Number: (954) 205-4873
- Generated revenue through upselling menu items, beverages, and promotional offerings
- Consistently delivered exceptional customer service in a fast-paced, high volume environment
- Built strong customer relationships, resulting in repeat business and positive word-of-mouth referrals
- Processed transactions efficiently while maintaining accuracy in cash handling and order fulfillment
- Contributed to team sales goals through product knowledge and proactive customer engagement
Baretender
Nordstrom Bazille
03.2012 - 10.2017
- Supervisor: David Abraham
- Company Number: (408) 261-5787
- Consistently exceeded sales goals through strategic upselling of premium spirits, wine pairings, appetizers, and featured menu items
- Generated substantial revenue growth by building strong relationships that encouraged repeat business and customer loyalty
- Delivered personalized dining experiences that increased guest satisfaction, retention, and positive online reviews
- Ranked among top-performing sales team members through product knowledge, suggestive selling, and exceptional service
- Collaborated with management to promote seasonal menus, special events, and featured products, contributing to overall revenue growth
Education
High school Diploma -
Charles W. Flanagan
Pembroke Pines, FL01.2009
Skills
- Team Leadership and Staff Development
- Front-of-House Operations Management
- Guest Relations, Conflict Resolution and Retention Strategies
- Employee Training and Onboarding
- Performance Coaching
- Sales Growth and Revenue Generation
- Staff Scheduling and Labor Management
- Inventory and Supply Management
- Team Collaboration and Leadership
- Attention to Detail Under Pressure
Timeline
Manager
Taco Craft Taqueria and Tequila Bar
06.2019 - Current
Food Prep/Sales Associate
Melted Madness Food Truck
11.2017 - Current
Baretender
Nordstrom Bazille
03.2012 - 10.2017
High school Diploma -
Charles W. Flanagan