Summary
Overview
Work History
Education
Skills
Timeline
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Willian Quinones

Miami Beach,FL

Summary

Experienced and detail-oriented professional with a solid background in customer service. Consistently delivers exceptional service to all clients. Skilled in communication and problem-solving, dedicated to ensuring top-notch service and creating positive customer interactions. Friendly hospitality expert adept at managing check-ins, addressing inquiries, and resolving issues effectively. Demonstrated ability to cultivate strong guest relationships and guarantee satisfaction by leveraging extensive knowledge of hotel operations and reservation systems. Authorized to work in the US for any employer.

Overview

2
2
years of professional experience

Work History

Bellman

Miami Beach Edition
06.2024 - Current
  • Escorted guests to assigned rooms and transported luggage.
  • Engaged guests in conversation about their stay at the hotel, gathering feedback for management review and potential future improvements.
  • Maintained hotel cleanliness standards, ensuring a welcoming atmosphere in all public areas and elevators.
  • Upheld security procedures by verifying identification before releasing stored luggage items or granting access to secured areas within the property.
  • Responded immediately to any guest requests or concerns and promptly resolved issues.
  • Transferred luggage, bags, and other items from vehicles and main lobby to and from guest rooms with wheeled cart.
  • Enhanced guest satisfaction by promptly and professionally attending to luggage and transportation needs.

Front Desk Agent

Freehand Miami
11.2023 - 04.2024
  • Handled cash, credit and debit card transactions accurately.
  • Handled incoming calls promptly and professionally, providing information or transferring calls as necessary.
  • Utilized problem solving techniques to resolve customer complaints quickly and satisfactorily.
  • Greeted customers upon arrival and provided assistance with check-in.
  • Interacted kindly with guests, offering assistance and support.

Sales Associate

305 Tours and Rental
12.2022 - 10.2023
  • Greeted customers warmly and offered assistance.
  • Performed cleaning tasks, keeping store neat and organized.
  • Assisted customers with product selection to ensure customer satisfaction.
  • Operated cash register and POS to handle purchases, refunds, and exchanges for customers.
  • Demonstrated exceptional customer service skills, resolving customer complaints efficiently and courteously.

Education

Colleague degree - Education

University of Pinar del Rio
Del Rio, CA
07.2019

Skills

  • Guest Services
  • Front Desk
  • Guest relations
  • Cash register
  • Fluent Spanish and english

Timeline

Bellman

Miami Beach Edition
06.2024 - Current

Front Desk Agent

Freehand Miami
11.2023 - 04.2024

Sales Associate

305 Tours and Rental
12.2022 - 10.2023

Colleague degree - Education

University of Pinar del Rio

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Willian Quinones