WILLIE ALVARENGA MONTOYA
Palmdale,CA
Summary
Dynamic Manager with a proven track record at GRAY FASHION, excelling in team leadership and complex problem-solving. Expert in boosting employee productivity and customer satisfaction, significantly enhancing service delivery. Skilled in staff training and development, adept at driving sales growth and operational efficiency. Demonstrates exceptional time management and verbal communication abilities, ensuring business success.
Overview
12
12
years of professional experience
Work History
Manager
GRAY FASHION
Los Angeles, CA
11.2012 - 05.2024
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Onboarded new employees with training and new hire documentation.
- Controlled costs to keep business operating within budget and increase profits.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
Education
High School Diploma -
Manual Arts Senior High School
Los Angeles, CA06.2013
Skills
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Staff Training and Development
- Staff Management
- Sales Techniques
- Sales management
- Customer Service
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Manager
GRAY FASHION
11.2012 - 05.2024
High School Diploma -
Manual Arts Senior High School