Willie Boykins
sales
Shelby,NC
Summary
Dynamic Sales Professional with a proven track record at Marburger Chevrolet, excelling in customer relationship building and closing techniques. Leveraged sales expertise to enhance customer engagement, resulting in increased repeat business. Skilled in objection handling and performance tracking, consistently achieving team goals through effective sales strategies and exceptional service.
Overview
24
24
years of professional experience
Work History
Sales Professional
Marburger Chevrolet
06.2024 - 10.2025
- Engaged customers in product knowledge to drive sales and enhance customer experience.
- Assisted in managing inventory levels to ensure product availability and optimize sales opportunities.
- Conducted follow-up communications with clients to foster relationships and encourage repeat business.
- Collaborated with team members to implement promotional strategies that increased foot traffic and sales engagement.
- Utilized CRM systems to track leads, manage customer interactions, and streamline follow-up processes.
- Demonstrated vehicles' features and benefits, tailoring presentations to meet customer needs and preferences.
Sales Professional
Nissan of Shelby
02.2022 - 06.2024
- Developed in-depth knowledge of vehicle features and benefits to enhance customer engagement
- Executed effective sales strategies to meet individual and team goals consistently
- Assisted customers in identifying needs, providing tailored vehicle recommendations
- Built strong relationships through exceptional customer service and follow-up communication
- Collaborated with finance team to streamline financing options for buyers
- Conducted market research to stay informed about competitor offerings and pricing strategies
Sales Professional
Fred Anderson Kia
01.2020 - 01.2022
- Resolved customer inquiries efficiently, ensuring satisfaction and promoting brand loyalty through exceptional service.
- Participated in training sessions to enhance product knowledge and improve sales techniques for better performance.
- Achieved high levels of customer satisfaction by providing exceptional after-sales service, including issue resolution and future needs analysis.
- Built strong relationships with customers through personalized service, enhancing client loyalty and repeat business.
- Conferred with existing and potential customers to assess requirements and propose optimal solutions.
- Provided timely and effective resolutions to problems, securing clients and ensuring satisfaction.
- Reached out to customers after completed sales to evaluate satisfaction and determine immediate service requirements.
Used Car Buyer
High Point Mitsubishi
11.2018 - 01.2020
- Conducted thorough market research to assess vehicle pricing and demand trends.
- Evaluated trade-in vehicles for condition, maintenance history, and resale potential.
- Negotiated purchase agreements with sellers to secure competitive pricing for inventory.
- Collaborated with sales team to determine optimal inventory levels based on customer preferences.
- Developed relationships with local auctions and wholesalers to expand sourcing opportunities.
- Implemented quality control measures to ensure all purchased vehicles meet dealership standards.
- Trained junior buyers on effective negotiation techniques and market analysis practices.
Point of Sale Associate
Renaldo Auto Mall
11.2015 - 03.2018
- Processed customer transactions efficiently using point of sale systems.
- Provided exceptional customer service to enhance shopping experience.
- Maintained accurate cash drawer by performing regular audits and reconciliations.
- Assisted in training new associates on operational procedures and systems.
- Identified and resolved discrepancies in transaction records promptly.
- Implemented best practices for inventory management and product replenishment.
Bail Enforcement Agent
Beaver Bail Bonds
02.2002 - 11.2015
- Conducted surveillance and investigations to locate fugitives and ensure safe apprehension.
- Collaborated with law enforcement agencies to coordinate fugitive recovery operations.
- Developed and maintained comprehensive case files for tracking fugitives and documenting efforts.
- Trained junior agents on effective techniques for apprehending individuals while ensuring compliance with legal standards.
- Implemented strategic plans to enhance operational efficiency in fugitive recovery processes.
- Analyzed risk factors associated with high-profile cases to inform tactical decision-making during apprehensions.
- Established strong relationships within the community to gather intelligence on potential fugitives' whereabouts.
- Utilized advanced tracking technology and databases for real-time information on fugitives' movements.
- Maintained strong relationships with bondsmen, ensuring timely updates on case progress and successful recoveries.
- Enhanced case resolution efficiency through thorough investigation, research, and skip tracing techniques.
Education
Associate of Arts - Radio And Television Broadcasting
Cleveland Community College
Shelby, NC06-2010
Physical Sciences
Cleveland Community College
Shelby, NC06-1996
High School Diploma -
Crest High School
Shelby, NC06-1994
Skills
- Objection handling
- Sales expertise
- Upselling and cross selling
- Closing techniques
- Customer relationship building
- Point of sale operation
- Business development
- Sales presentations
- Performance tracking
- Lead generation
- Territory management
- Relationship building
- Staff training
- Records management
Timeline
Sales Professional
Marburger Chevrolet
06.2024 - 10.2025
Sales Professional
Nissan of Shelby
02.2022 - 06.2024
Sales Professional
Fred Anderson Kia
01.2020 - 01.2022
Used Car Buyer
High Point Mitsubishi
11.2018 - 01.2020
Point of Sale Associate
Renaldo Auto Mall
11.2015 - 03.2018
Bail Enforcement Agent
Beaver Bail Bonds
02.2002 - 11.2015
Associate of Arts - Radio And Television Broadcasting
Cleveland Community College
Physical Sciences
Cleveland Community College
High School Diploma -
Crest High School