Summary
Overview
Work History
Education
Skills
Certification
Volunteer Experience
Awards
References
Timeline
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Willie Canty

Philadelphia,PA

Summary

Adept at enhancing patient experiences and streamlining clinical operations, I leveraged my expertise in Electronic Health Records and exceptional communication skills at Thomas Jefferson University Hospital. By implementing efficient patient scheduling and ensuring meticulous medical documentation, I significantly contributed to improving care quality and operational efficiency.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Medical Assistant

Thomas Jefferson University Hospital
Philadelphia, PA
07.2024 - Current
  • Interacts with co-workers, visitors, and other staff consistent with the values of Jefferson
  • Escorts patients to exam rooms and ensures proper identification
  • Performs and documents vital signs, clinical care quality measures and medical history information
  • Remains proficient and knowledgeable regarding the use and documentation requirements within information technology systems within established scope of practice
  • Adheres to HIPPA privacy and security requirements
  • Orders clinical supplies to maintain inventory and to facilitate smooth operations of office

Clinic Aide

Children's Hospital of Philadelphia
Philadelphia, PA
08.2023 - 03.2024
  • Stocking exam rooms with needed supplies
  • Wiping down rooms between patients
  • Upload scans and images into EMR
  • Assist in the escorting of select patients from parking garage to exam room
  • Provides assistance in obtaining vital signs and growth measurements under the supervision of the Credentialed Medical Assistant, Registered Nurse or Provider

Phlebotomist

American Red Cross
Philadelphia, PA
02.2022 - 08.2022
  • Verified test requisitions and patient identification and explained the sampling process to patients before obtaining blood samples using venipuncture and finger stick techniques
  • Maintained specimen integrity through the use of aseptic techniques while adhering to department procedures and complying with strict safety protocol
  • Applied patient relations skills to ensure patients' comfort with the sample retrieval process

Lead Server

TrioBYOB
Philadelphia, PA
05.2019 - 07.2022
  • Oversaw the delivery of superior customer service in a high-volume restaurant establishment as Lead Shift Supervisor, choreographing front-of-house operations
  • Trained and developed onboarding staff to follow company standards, processes and requirements; cultivated a positive culture of teamwork and inclusiveness through motivational leadership
  • Enhanced satisfaction and generated loyalty by building patron relationships and leading quality assurance; held responsibility for resolving escalated issues

Health Claims Specialist

MedRisk
King of Prussia, PA
01.2020 - 03.2020
  • Owned the entry of procedure and diagnostic codes, along with payment information, into billing software
  • Processed 46 claims per day in a fast paced rigorous environment; provided additional information and corrected errors to resolve denials
  • Supported internal insurance agents by managing telephone inquiries, processing outbound mail, maintaining customer records, and administering to customer and dealer requests

Business Onboarding Representative

GradFin
Philadelphia, PA
09.2018 - 03.2019
  • Owned and managed customer relationships from the point of sale through successful implementation
  • Developed measurements to help understand the impact of successful implementation
  • Created initiatives that help drive product implementation
  • Helped the customer define their needs and manage their timeline toward seeing value
  • Responded to customer emails, chats, and calls regarding implementation
  • Completed video and phone calls to ensure that customers are supported during the process

Youth Development Intern

Solar Youth
New Haven, CT
02.2012 - 12.2013
  • Coordinated educational and recreational activities
  • Served as administrative site lead at an on-school site supervising youth ages 4-10 years old
  • Scheduled daily activities for members in the Arts and Crafts area
  • Organized and participated in recreational activities and outings, such as games and field trips
  • Coordinated and administered daily activities arranging from arts and crafts to educational presentations and physical activities to 75-150 children

Flea Market Vendor

Boulevard Flea Market
New Haven, CT
02.2007 - 02.2008
  • Fostered client base by offering superior quality and low prices
  • Reconciled inventory and customer orders regularly to monitor product availability
  • Displayed and promoted wholesale products at industry events to drive brand awareness and increase sales
  • Loaded and unloaded boxes and pallets of merchandise weighing as much as 40lbs
  • Answered questions and assisted customers with item selection and location

Education

Health Care Studies - Nursing

Community College of Philadelphia
Philadelphia, PA
02.2025

Bachelor of Science - Business Administration

Drexel University
Philadelphia, PA
03.2019

High School Diploma -

James Hillhouse High School
New Haven, CT
03.2017

Skills

  • Patient Scheduling
  • Electronic Health Records(EHR)
  • Vaccinations
  • Clinical Care
  • Counselor Education
  • Phone Etiquette
  • Communication
  • Blood Pressure
  • Basic Life Support(BLS)
  • Phlebotomy
  • Vital Sign Measurement
  • Medical History
  • Medical office administration
  • Check-in coordination
  • Professional bedside manner
  • Clinical operations
  • Electronic medical records
  • Equipment sterilization
  • Electrocardiography (EKG)
  • Venipuncture and phlebotomy
  • CPR

Certification

Certified Clinical Medical Assistant, Has successfully completed the requirements set forth by the NHA as a Certified Clinical Medical Assistant with the National Health Care Association.

Basic Life Support, Has successfully completed the requirements set forth by the American Red Cross as CPR certified by the American Red Cross.

Volunteer Experience

  • Philadelphia City Board of Elections, Philadelphia, PA, Poll Worker, 2024, Served as Minority Inspector obtaining voter signatures in the 2024 Primary elections, maintaining ballot secrecy and confidentiality, Provided ballots to registered voters and instructions on proper voting methods, Prepared, cleaned, and maintained polling stations for the 32nd Ward, 13th Division
  • Faxon Law Road Race, New Haven, CT, Marathon Volunteer, 2016, Assisted in setting up for event by filling up cups with water, Joined other volunteers in clean up by picking up trash scattered in event area, Encouraged runners in event to keep going by handing out water bottles
  • Solar Youth, New Haven, CT, West Haven Beach Clean Up, 2013, Assisted in removing trash from state beaches, effectively reducing the amount of pollution and debris entering the ocean

Awards

  • A.J. Drexel Scholarship Recipient, Awarded to freshman students with strong academic records, high SAT reasoning scores, and involvement in extracurricular activities
  • SCC Scholar-Athlete, The Southern Connecticut Conference Scholar Athlete recognition program recognizes students who demonstrate leadership qualities by being a positive role model for other students on and off the field. Selected by school's coaches and athletic directors, must hold a minimum of a 3.0 GPA

References

References available upon request.

Timeline

Medical Assistant

Thomas Jefferson University Hospital
07.2024 - Current

Clinic Aide

Children's Hospital of Philadelphia
08.2023 - 03.2024

Phlebotomist

American Red Cross
02.2022 - 08.2022

Health Claims Specialist

MedRisk
01.2020 - 03.2020

Lead Server

TrioBYOB
05.2019 - 07.2022

Business Onboarding Representative

GradFin
09.2018 - 03.2019

Youth Development Intern

Solar Youth
02.2012 - 12.2013

Flea Market Vendor

Boulevard Flea Market
02.2007 - 02.2008

Certified Clinical Medical Assistant, Has successfully completed the requirements set forth by the NHA as a Certified Clinical Medical Assistant with the National Health Care Association.

Basic Life Support, Has successfully completed the requirements set forth by the American Red Cross as CPR certified by the American Red Cross.

Health Care Studies - Nursing

Community College of Philadelphia

Bachelor of Science - Business Administration

Drexel University

High School Diploma -

James Hillhouse High School
Willie Canty