Willie Carter
Conway,AR
Overview
22
22
years of professional experience
Work History
Inside Sales Associate
Tri-state Enterprises
North Little Rock, AR
08.2021 - Current
- Identified consumer interests and key market identifies for new accounts.
- Developed working relationships with partners to merge and exchange consumer information and marketing data.
- Handles 30-80 inbound prospect calls to provide product information, answer questions, and resolve purchase hesitations.
- Researched and identified possible new accounts for sales development.
- Added consumer purchase dates and updated address changes for current accounts in corporate database
- Introduced auto parts to consumers and promoted products currently in stock to increase sales volumes
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential
- Created and updated customer accounts with relevant information
- Answered customers' questions regarding products, prices and availability
Supervisor
Tri-state Enterprises
North Little Rock, AR
08.2018 - 08.2021
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
- Evaluated 13 employee performance and coached and trained to improve weak areas.
- Maintained compliance with company policies, objectives and communication goals.
Lube Technician
Caldwell Toyota
Conway, AR
12.2017 - 08.2018
- Changed oil and filters in 50-100 customer vehicles per day and safely disposed of used oil in approved receptacles.
- Assisted other lube technicians and mechanics in vehicle diagnostic and repair work to enable timely completion of service tickets.
- Kept shop areas neat, clean and free of safety hazards.
- Performed tire rotations and recommended necessary tire replacements to promote tire functionality and vehicle safety.
Parts Counter Sales Person
The Crain Group
Conway, AR
09.2016 - 06.2017
- Provided exceptional customer support to estimated 40 customers to promote satisfaction and meet service guidelines.
- Stocked shelves, built displays and merchandised products enabling customers to find needed items and products.
- Completed sales and service documentation for customer and business records and provided receipts of purchase.
Store Manager
O'Reilly's Auto Parts
Conway, AR
11.2005 - 08.2016
- Managed inventory control, cash control and store opening and closing procedures.
- Managed stores upward of 100 employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
- Approved regular payroll submissions for employees.
- Rotated merchandise and displays to feature new products and promotions.
- Supervised guests at front counter, answering questions regarding products.
- Kept store location within OSHA standards
Assistant Store Manager
O'Reilly's Auto Parts
Conway, AR
03.2005 - 04.2006
- As assistant manager 365 days per year,
- Worked closely with management addressing customer concerns
- Inventory logs
- Security
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities
- Compiled financial data to comply with budget
- Reconciled daily sales transactions to balance and log day-to-day revenue
- Interviewed, hired and trained staff associates and equipped to comply with company policies and procedures
- Rotated merchandise and displays to feature new products and promotions
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings
- Provided weekly work schedules to employees to accommodate business demands and vacation requests
- Processed payments for credit and debit cards and returned proper change for cash transactions
- Sales increased from 1 million to 3 million per year
Commercial Specialist
O'Reilly's Auto Parts
Conway, AR
01.2000 - 04.2004
- As a commercial sales specialist
- Creating and maintaining relationships and accounts from different auto shops.
- Duties included organization of roughly 200 plus pre-orders per day
- Stock and inventory logs
- Shared information on automotive parts with the audience to achieve improved branding.
- Represented the company at numerous automotive shops and cultivated business contacts to increase expansion opportunities.
Education
No Degree - Business Management
Louisiana Tech University
Ruston, LA05.1983
Skills
- Outreach Initiatives
- Cross-Selling and Upselling
- Disciplinary Procedures
- Attention to Detail
- Time Management
- Cold Calling
- Customer Preferences
- Special Requests
- Interpersonal Communication Skills
- Effective Customer Communication
- New Business Development
- Scripted Responses
Timeline
Inside Sales Associate
Tri-state Enterprises
08.2021 - Current
Supervisor
Tri-state Enterprises
08.2018 - 08.2021
Lube Technician
Caldwell Toyota
12.2017 - 08.2018
Parts Counter Sales Person
The Crain Group
09.2016 - 06.2017
Store Manager
O'Reilly's Auto Parts
11.2005 - 08.2016
Assistant Store Manager
O'Reilly's Auto Parts
03.2005 - 04.2006
Commercial Specialist
O'Reilly's Auto Parts
01.2000 - 04.2004
No Degree - Business Management
Louisiana Tech University