Willie Carter
Conway,AR
Overview
22
22
years of professional experience
Work History
Inside Sales Associate
Tri-state Enterprises
North Little Rock, AR
08.2021 - Current
- Identified consumer interests and key market identifies for new accounts.
- Developed working relationships with partners to merge and exchange consumer information and marketing data.
- Handles 30-80 inbound prospect calls to provide product information, answer questions, and resolve purchase hesitations.
- Researched and identified possible new accounts for sales development.
- Added consumer purchase dates and updated address changes for current accounts in corporate database
- Introduced auto parts to consumers and promoted products currently in stock to increase sales volumes
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential
- Created and updated customer accounts with relevant information
- Answered customers' questions regarding products, prices and availability
Supervisor
Tri-state Enterprises
North Little Rock, AR
08.2018 - 08.2021
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
- Evaluated 13 employee performance and coached and trained to improve weak areas.
- Maintained compliance with company policies, objectives and communication goals.
Lube Technician
Caldwell Toyota
Conway, AR
12.2017 - 08.2018
- Changed oil and filters in 50-100 customer vehicles per day and safely disposed of used oil in approved receptacles.
- Assisted other lube technicians and mechanics in vehicle diagnostic and repair work to enable timely completion of service tickets.
- Kept shop areas neat, clean and free of safety hazards.
- Performed tire rotations and recommended necessary tire replacements to promote tire functionality and vehicle safety.
Parts Counter Sales Person
The Crain Group
Conway, AR
09.2016 - 06.2017
- Provided exceptional customer support to estimated 40 customers to promote satisfaction and meet service guidelines.
- Stocked shelves, built displays and merchandised products enabling customers to find needed items and products.
- Completed sales and service documentation for customer and business records and provided receipts of purchase.
Store Manager
O'Reilly's Auto Parts
Conway, AR
11.2005 - 08.2016
- Managed inventory control, cash control and store opening and closing procedures.
- Managed stores upward of 100 employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
- Approved regular payroll submissions for employees.
- Rotated merchandise and displays to feature new products and promotions.
- Supervised guests at front counter, answering questions regarding products.
- Kept store location within OSHA standards
Assistant Store Manager
O'Reilly's Auto Parts
Conway, AR
03.2005 - 04.2006
- As assistant manager 365 days per year,
- Worked closely with management addressing customer concerns
- Inventory logs
- Security
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities
- Compiled financial data to comply with budget
- Reconciled daily sales transactions to balance and log day-to-day revenue
- Interviewed, hired and trained staff associates and equipped to comply with company policies and procedures
- Rotated merchandise and displays to feature new products and promotions
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings
- Provided weekly work schedules to employees to accommodate business demands and vacation requests
- Processed payments for credit and debit cards and returned proper change for cash transactions
- Sales increased from 1 million to 3 million per year
Commercial Specialist
O'Reilly's Auto Parts
Conway, AR
01.2000 - 04.2004
- As a commercial sales specialist
- Creating and maintaining relationships and accounts from different auto shops.
- Duties included organization of roughly 200 plus pre-orders per day
- Stock and inventory logs
- Shared information on automotive parts with the audience to achieve improved branding.
- Represented the company at numerous automotive shops and cultivated business contacts to increase expansion opportunities.
Education
No Degree - Business Management
Louisiana Tech University
Ruston, LA05.1983
Skills
- Outreach Initiatives
- Cross-Selling and Upselling
- Disciplinary Procedures
- Attention to Detail
- Time Management
- Cold Calling
- Customer Preferences
- Special Requests
- Interpersonal Communication Skills
- Effective Customer Communication
- New Business Development
- Scripted Responses
Timeline
Inside Sales Associate
Tri-state Enterprises
08.2021 - Current
Supervisor
Tri-state Enterprises
08.2018 - 08.2021
Lube Technician
Caldwell Toyota
12.2017 - 08.2018
Parts Counter Sales Person
The Crain Group
09.2016 - 06.2017
Store Manager
O'Reilly's Auto Parts
11.2005 - 08.2016
Assistant Store Manager
O'Reilly's Auto Parts
03.2005 - 04.2006
Commercial Specialist
O'Reilly's Auto Parts
01.2000 - 04.2004
No Degree - Business Management
Louisiana Tech University
Similar Profiles
Billy TurnerBilly Turner
Logistics Director at Tri-state EnterprisesLogistics Director at Tri-state Enterprises
Arturo MaciasArturo Macias
Senior Inside Sales Account Manager at Tri-state EnterprisesSenior Inside Sales Account Manager at Tri-state Enterprises
Matthew CroweMatthew Crowe
Night Shift Lead at Tri-state EnterprisesNight Shift Lead at Tri-state Enterprises
Jesse TurnerJesse Turner
Construction Worker at Magnolia MansionsConstruction Worker at Magnolia Mansions
Brooke CastilloBrooke Castillo
Assistant Principal at Academy Of Math And ScienceAssistant Principal at Academy Of Math And Science