Summary
Work History
Education
Skills
Timeline
Generic

Willie Copeland

Toledo ,Ohio

Summary

Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm. Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Work History

Membership Clerk

Costco Wholesale Corp
Perrysburg oh
01 2015 - Current
  • Assisted in marketing efforts for membership drives, resulting in a steady growth of new members each quarter.
  • Provided exceptional customer service by actively listening to member concerns and offering appropriate solutions or referrals as needed.
  • Trained new hires on membership processes, contributing to a cohesive team environment focused on excellent customer service.
  • Processed membership applications, ensuring accurate data entry and timely updates in the database.
  • Served as a knowledgeable resource for potential members seeking information about benefits, fees, policies, and procedures related to joining the organization.

Bakery Manager

Costco Wholesale Corp
Perrysburg oh
01 2015 - 06 2017
  • Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
  • Baked consistent quality items by accurately mixing, dividing, shaping, and proofing.
  • Trained new bakery staff on company policies and POS system use to maximize job satisfaction, expertise, and team performance.
  • Optimized staffing schedules based on peak times, improving service speed and customer satisfaction.
  • Provided excellent customer service by addressing concerns promptly and professionally, resulting in repeat business.
  • Created marketing strategies and promotional campaigns to increase customer traffic and boost sales.
  • Managed budgeting process and financial reporting, ensuring accurate tracking of expenses and revenues for the bakery department.
  • Developed cost-effective strategies to drive bakery sales and optimize profits.
  • Oversaw all aspects of quality control to maintain consistently high standards for baked goods produced at the facility.
  • Enhanced bakery productivity by streamlining workflow and implementing efficient processes.
  • Conducted employee training sessions on proper baking techniques, equipment usage, sanitation practices, and safety protocols.
  • Maintained a clean and safe work environment by enforcing strict adherence to food safety guidelines and regulations.
  • Enhanced overall bakery efficiency by implementing new inventory management system, reducing waste and ensuring fresh supplies.

Production Manager

Panerai bread
Livonia mi
03 2013 - 12 2014
  • Monitored inventory levels and restocking schedules to avoid production delays from unavailable materials.
  • Evaluated employee performance and provided feedback and training as needed.
  • Planned operations to meet established schedules, factoring in order demands and business forecasts.
  • Created and oversaw production schedules and adjusted as needed to meet deadlines.
  • Managed budgeting and cost control measures for production department, staying within financial targets.
  • Fostered culture of continuous improvement, encouraging innovation and problem-solving among team members.
  • Optimized supply chain logistics, ensuring timely delivery of raw materials and finished goods.
  • Established preventive maintenance schedule for production equipment, minimizing unplanned downtime.
  • Conducted regular performance reviews, identifying areas for improvement and implementing targeted developmental plans.
  • Reduced material waste, leading to cost savings, by optimizing production planning and inventory management.
  • Streamlined production processes, significantly reducing downtime and increasing efficiency.

Education

High School Diploma - General

Calvin M Woodward high school
Toledo, oh
06.1998

Skills

  • Customer inquiries
  • Payment collection
  • Active Listening
  • Training and Development
  • Teamwork and Collaboration
  • Flexible and Adaptable
  • Multitasking Abilities
  • Dependable and Responsible
  • Organization and Time Management
  • Attention to Detail
  • Critical Thinking
  • Teambuilding
  • Decision-Making
  • Excellent Communication
  • Interpersonal Communication

Timeline

Membership Clerk

Costco Wholesale Corp
01 2015 - Current

Bakery Manager

Costco Wholesale Corp
01 2015 - 06 2017

Production Manager

Panerai bread
03 2013 - 12 2014

High School Diploma - General

Calvin M Woodward high school

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