Willie Courtney
Bellevue,NE
Summary
Highly decorated IT manager with an active TS/SCI clearance, and 8 years of experience between operating as a Jr. Knowledge Management Technician, and a Sr. Cyber Systems Operator serving in 8 joint assignments. I have an excellent reputation for resolving issues, improving customer satisfaction, and driving overall operation improvements. Consistently saved company funds while increasing productivity in every project managed by my team. Rushed through the ranks making Technical Sergeant within six years. Really want to devote my time and career to becoming the best engineer possible, so I am prepared to relocate for the opportunity. I may lack some fundamental experience, but I have the aptitude and drive to absorb & improve an organizations culture.
Overview
8
8
years of professional experience
Work History
Senior Cyber Systems Operator
United States Air Force
Omaha, NE
01.2020 - Current
- Utilized Microsoft SCCM and PowerShell to mitigate thousands of vulnerabilities to be year-round Cyber Command Readiness Inspection compliant.
- Led server infrastructure development, quality assurance, staging and production systems for 6 external agencies, ensuring precise crypto, hardware, software, and satellite data was accurate for E-4B mission.
- Supports Mission Sustainment Flight; provides E-4B Operations with updated hardware, software and publications for 3K+ classified items.
- Managed a team of 8 airman that resolved 1.2k critical system faults, closed 656 tickets, and restored 68 processor lockups. Awarded Number Air Force team of the year 2021..
- Patched software and installed new versions to eliminate security vulnerabilities on Windows & Linux servers.
- Coordinated NSA re-key requirement. Updated 22 geographically located crypto devices for 6 MAJCOMS, securing the network for 400 ICBMs and ensured global nuclear capabilities.
- Pushed $1.5M network modernization, directing 32 personnel, 4 organizations and switched out 60 legacy devices. Prepared next generation weapon system for future NC3 operations.
- Created Continuity of Operation Plan for 50 members and coordinating with 40 nuclear sites in case catastrophic events take place.
- Re-imaged 1K+ hard drives and saved 100+ man hours collecting a storing critical TS flight information for NAOC operations.
- Owner of COMSEC, ITEC, and TSCA inventory. Performed back stock of hardware, software, and peripheral devices worth a total of $2.5 million.
- Managed the patch management process for server infrastructure for over 100PCs and 7 servers.
Knowledge Operations Manager
United States Air Force
Georgia, Korea, Qatar, Abu Dhabi
03.2015 - 01.2020
- Integrated Defense Cyber Operations into AFCENT, collaborating with the first-ever Mission Defense Team in AFCENT. Created/managed site collection for 11K joint members within a 4.5 million square mile AOR .
- Applied project management strategies with Lean & Six Sigma Techniques/web automation; supports $8B space portfolio/5.2K personnel.
- Deployed as Knowledge Operations Manager for months; directed Command & Control dashboard, granting/ monitoring access for 21K Coalition Forces.
- Fortified Enterprise information service platform capabilities, resolving 314 tickets, trained 28 tier-2 administrators, while sustaining network uptime for 19K combat sorties.
- Created automated power app for fail-safe Air Tasking Order delivery; assisted in the planning of 5.5K airlifts & 74.4M pounds of cargo for joint operations, hardened $65M weapon system.
- Led AF Connect app implementation at Los Angeles AFB during critical pandemic response. Managed emergency updates & content for 5.2K user’s teleworking.
- Modernized intelligence squadron’s portfolio, created 2 site collections, 93 apps activated, 650 users added, 40 libraries locked down. Fixed 5 year defective communication link/bridged mission capabilities for three joint divisions.
- Enterprise services web SME for SharePoint Online; Managed 322 sites/revitalized help desk system/closed 52 vital tickets, cut response time in half.
- Drove base email phishing exercise; built tracking data base capturing 5K user’s targeted. Identified/eliminated 1K OPSEC vulnerabilities.
- Led PII record overhaul; scrubbed 2K docs for breaches/edited 280 user groups and set the inspection baseline to protect 7K personnel data.
- Built cross-platform collaborative tool; executed web base training for 5K usersbridged joint communication operations gap amongst 3 organizations.
- Performs Cybersecurity Liaison function; validates and initiates network account requests for in-processing/279 personnel.
Education
Bachelor of Science - Information Technology
Western Governors University
Salt Lake City, UT09.2024
Associate of Applied Science - Military Information Systems Technology
Community College of The Air Force
Montgomery, AL01.2022
No Degree - Strategic Automated Command & Control System Camp
Air Force Global Strike Command
Offutt AFB07.2021
No Degree - Security+ Certification
CompTIA
Biloxi, MS03.2020
No Degree - HTML 5/CSS 3 Bootcamp
New Horizons
Los Angeles, CA08.2019
No Degree - Greenbelt CPI Initial Certification
Greenbelt
Los Angeles, CA05.2019
No Degree - Professional Military Education
Airman Leadership School
Valdosta, GA03.2018
High School Diploma -
North Pulaski High School
Jacksonville, AR05.2012
Skills
- Remote Conferencing Support
- Spam Elimination and Prevention
- SCCM
- Operation System Software
- Automation Management
- Virtual Local Area Networks
- Windows/Linux
- VMware and Oracle (VM)
- ACTIVE TS/SCI Clearance
- Active Directory/ Domain Controller
- System Administrator
- Powershell
Languages
Spanish
Professional Working
Timeline
Senior Cyber Systems Operator
United States Air Force
01.2020 - Current
Knowledge Operations Manager
United States Air Force
03.2015 - 01.2020
Bachelor of Science - Information Technology
Western Governors University
Associate of Applied Science - Military Information Systems Technology
Community College of The Air Force
No Degree - Strategic Automated Command & Control System Camp
Air Force Global Strike Command
No Degree - Security+ Certification
CompTIA
No Degree - HTML 5/CSS 3 Bootcamp
New Horizons
No Degree - Greenbelt CPI Initial Certification
Greenbelt
No Degree - Professional Military Education
Airman Leadership School
High School Diploma -
North Pulaski High School