Willie Little
Southaven,United States
Summary
Dynamic Service Manager with a proven track record at Napa Auto Car Care, enhancing customer satisfaction through effective service scheduling and complaint resolution. Leveraging strong communication and multitasking skills, I implemented process improvements that boosted team productivity and fostered customer loyalty, ensuring exceptional service experiences.
Overview
2027
2027
years of professional experience
1
1
Certification
Work History
Property Manager
Epstein Enterprises
- Assisted customers with service inquiries and appointment scheduling.
- Coordinated communication between customers and service technicians.
- Managed service records and documentation for accurate tracking.
- Provided product knowledge to enhance customer decision-making.
- Resolved customer concerns promptly, ensuring satisfaction and retention.
Service Advisor
Landers Ford Memphis
Memphis, TN
02.2026 - Current
- Assisted customers with service inquiries and appointment scheduling.
- Coordinated communication between customers and service technicians.
- Managed service records and documentation for accurate tracking.
- Provided product knowledge to enhance customer decision-making.
- Resolved customer concerns promptly, ensuring satisfaction and retention.
Service Manager
Napa Auto Car Care
Rossville, TN
06.2022 - 02.2026
- Managed daily operations to ensure efficient service delivery and customer satisfaction.
- Trained and mentored staff on best practices in customer service and automotive repairs.
- Oversaw inventory management, optimizing stock levels and reducing waste.
- Implemented process improvements to enhance workflow efficiency and team productivity.
- Established strong relationships with customers, fostering loyalty through exceptional service experiences.
- Resolved customer complaints in professional and timely manner.
- Coordinated scheduling of services to maximize technician utilization and minimize downtime.
Equipment Lifts Operator
Milwaukee Tool
Olive Branch, MS
03.2020 - 05.2022
- Operated machinery to ensure efficient production processes.
- Conducted quality inspections to maintain product standards.
- Collaborated with team members to streamline workflows and enhance productivity.
- Assisted in training new operators on safety protocols and equipment usage.
- Monitored inventory levels and reported discrepancies to management promptly.
- Maintained a clean and organized work environment adhering to safety regulations.
- Collaborated with team members to ensure seamless coordination of tasks and efficient completion of projects.
- Assisted in training new operators, sharing knowledge of best practices and promoting a culture of teamwork amongst peers.
Asst Service Manager
Chuck Hutton Chevrolet
Memphis, TN
09.2016 - 05.2020
- Implemented process improvements that reduced downtime and increased output.
- Utilized production software to track progress and report daily metrics effectively.
- Operated various types of machinery, demonstrating versatility and adaptability in diverse work environments.
- Maintained a safe working environment by enforcing strict adherence to safety guidelines and protocols.
Education
Associate of Science - Automotive Technology
Denmark Technical College
Denmark, SC05-1988
Skills
Customer service
Computer skills
Multitasking and organization
Vehicle assessment
Strong work ethic
Listening skills
Excellent communication
Team player mentality
Service recommendations
Price quoting
Handling customer complaints
Service scheduling
Workflow management
Certification
GM,Dodge,Honda, Nissan, Infiniti,kia,mazda & Cadillac
Timeline
Service Advisor
Landers Ford Memphis
02.2026 - Current
Service Manager
Napa Auto Car Care
06.2022 - 02.2026
Equipment Lifts Operator
Milwaukee Tool
03.2020 - 05.2022
Asst Service Manager
Chuck Hutton Chevrolet
09.2016 - 05.2020
Property Manager
Epstein Enterprises
Associate of Science - Automotive Technology
Denmark Technical College