Willie-Renee Miller
Shreveport,LA
Summary
Dynamic, results-oriented professional with outstanding customer service expertise developed at Teleperformance USA. Demonstrated capacity to resolve conflicts and strengthen customer loyalty through adept problem-solving and empathetic communication. Skilled in team collaboration and time management, consistently surpassing sales targets while ensuring operational excellence in high-pressure environments.
Overview
2026
2026
years of professional experience
Work History
Sales Associate
Lowe’s Home Centers
Shreveport, LA
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
Customer Service Representative
Teleperformance USA
Shreveport, LA
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Retail Keyholder
Claire’s Boutique
Bossier City, LA
- Worked with store manager to create employee schedules.
- Processed returns and exchanges swiftly, ensuring a positive customer experience while adhering to company policies.
- Ensured timely inventory replenishment, maintaining optimal stock levels for high-demand products.
- Assisted store management in achieving sales targets through effective merchandising strategies and staff training.
- Balanced cash registers at end of shift and filled out necessary reports.
- Managed the store during the absence of higher-level supervisors, maintaining smooth daily operations and meeting sales goals.
Daycare Center Manager
Carroll’ Kiddie Ranch
Shreveport, LA
01.2010 - 08.2025
- Oversaw the recruitment, hiring, and onboarding processes to ensure a skilled workforce capable of meeting center objectives.
Education
Woodlawn Leadership Academy
Shreveport, LACertificate in Childcare -
Southern University At Shreveport
Shreveport, LASkills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Listening skills
- Multi-tasking strength
- Problem-solving
- Excellent people skills
- Reliable and punctual
- Exceptional customer service
Timeline
Daycare Center Manager
Carroll’ Kiddie Ranch
01.2010 - 08.2025
Sales Associate
Lowe’s Home Centers
Customer Service Representative
Teleperformance USA
Retail Keyholder
Claire’s Boutique
Woodlawn Leadership Academy
Certificate in Childcare -
Southern University At Shreveport