Willie Rogers
Blue Springs,Missouri
Summary
Well-qualified Customer Service Representative with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Overview
21
21
years of professional experience
Work History
Dispatch Supervisor
Rogers & Sons Trucking
02.2019 - Current
- Directed dispatching, routing, and tracking of 10 fleet vehicles.
- Supervised team of 10 employees and provided training focused on maximizing overall performance.
- Maintained meticulous employee records to accurately track attendance and productivity.
- Modernized communications systems to improve productivity, reliability and efficiency.
- Analyzed project and vendor data and compiled information into presentations for internal purposes.
- Optimized routes through careful planning, realizing cost savings for the company.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Implemented schedule and policy changes and collaborated with management to formulate new policies, procedures, and goals.
- Determined number of man hours required to complete assignments after reviewing scope of each project.
- Checked weight of vehicles and load parameters against customer specifications and DOT requirements.
- Monitored driver locations in field and solved discrepancies to keep team on-track.
- Coordinated regular inspections of vehicles and scheduled preventive maintenance.
- Partnered with vendor teams to solve real-time challenges and drive cohesive experience.
- Answered phone calls and responded to customer emails.
- Monitored vehicle locations to coordinate timely arrivals.
- Monitored and tracked dispatch communication systems.
- Assisted in resolving customer complaints and grievances.
- Scheduled deliveries and pickups according to customer needs.
- Coordinated with drivers to facilitate efficient delivery routes and timely deliveries.
- Scheduled and organized delivery routes.
Warehouse Associate
Construction Anchors
06.2002 - 02.2019
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Worked safely around moving machinery.
- Assembled orders and packed items for shipment, conveying orders to shipping personnel
- Manually or mechanically loaded and unloaded materials from pallets, skids, platforms, cars, lifting devices, or other transport vehicles
- Checked packages and merchandise for damage and notified vendors.
- Performed inventory control, such as counting, and stocking merchandise.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Inspected incoming and outgoing shipments to verify accuracy and prevent errors.
- Confirmed accuracy, quality and quantity of materials received and listed on BOL.
- Recorded daily incoming delivery information and obtained vendor signature on delivery tickets.
- Operated forklift to safely move and safeguard stock and supplies in warehouse.
Education
High School Diploma -
Raytown High School
Raytown, MO05.1994
Skills
- Adjusting Routes
- Database Maintenance
- Trucking Dispatching
- Computer Skills
- Customer Service Resolutions
Timeline
Dispatch Supervisor
Rogers & Sons Trucking
02.2019 - Current
Warehouse Associate
Construction Anchors
06.2002 - 02.2019
High School Diploma -
Raytown High School
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