Willie Tolon
KANSAS CITY,KS
Summary
Proven leader with extensive experience at Beauty Secrets, adept in team leadership and complex problem-solving. Excelled in enhancing customer satisfaction and streamlining operations, significantly improving service delivery. Skilled in verbal and written communication, demonstrated through effective dispute resolution and staff training. Achieved notable performance enhancements by fostering a collaborative work environment.
Overview
34
34
years of professional experience
Work History
Manager
Beauty Secrets
03.2013 - 07.2024
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Communicated clearly with employees, and suppliers to keep everyone on same page and working toward established business goals.
Sales Associate
Evelyn's Beauty Supply
05.2011 - 03.2013
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Manager
Super Bunny's
02.2004 - 05.2011
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Machine Operator
CertainTeed
09.2002 - 01.2004
- Followed detailed instructions to operate machines with accuracy and produce quality products.
- Set up and adjusted equipment and properly configured machines for daily operation.
- Complied with company and OSHA safety rules and regulations.
- Trained new employees on proper machine operation, ensuring adherence to company standards and safety guidelines.
- Demonstrated adaptability by quickly learning how to operate new machinery and implementing newly introduced processes within the production environment.
- Operated various types of machinery, contributing to the successful completion of diverse projects.
Assistant Manager
Super Bunny's
04.1990 - 09.2002
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Education
No Degree -
Kansas City Kansas Community College
Kansas City, KS04.2018
No Degree -
Transformed Barber And Cosmetology Academy
Kansas City, MO10.2015
High School Diploma -
Wyandotte High School
Kansas City, KS06.1991
Skills
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
Timeline
Manager
Beauty Secrets
03.2013 - 07.2024
Sales Associate
Evelyn's Beauty Supply
05.2011 - 03.2013
Manager
Super Bunny's
02.2004 - 05.2011
Machine Operator
CertainTeed
09.2002 - 01.2004
Assistant Manager
Super Bunny's
04.1990 - 09.2002
No Degree -
Kansas City Kansas Community College
No Degree -
Transformed Barber And Cosmetology Academy
High School Diploma -
Wyandotte High School
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