Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Willie Walker

Dallas

Summary

Experienced with team leadership, strategic planning, and operational management. Utilizes effective communication and organizational skills to drive project success. Track record of fostering productive work environments and achieving set goals.

Insurance professional with comprehensive experience in catastrophe claims management, adept at assessing and resolving complex claims efficiently. Proven track record in delivering accurate damage assessments and facilitating timely settlements. Known for collaborative approach and flexibility in adapting to evolving scenarios, ensuring reliable and results-driven outcomes.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Field Service Supervisor

DHL Express
01.2024 - Current
  • data throughout daily tasks.
  • Established strong relationships with clients through excellent communication skills and professional conduct.
  • Facilitated communication between office personnel, subcontractors, and customers.
  • Established strong working relationships with airline representatives to facilitate smooth coordination of daily operations.
  • Ensured timely and accurate ramp services for aircrafts by diligently coordinating with ground staff.

Catastrophe Claims Adjuster

LW Claims Adjusting
06.2023 - 03.2025
  • Anticipated potential coverage disputes by meticulously reviewing policy provisions and endorsements.
  • Contributed to a positive team environment by sharing industry knowledge, offering assistance to colleagues as needed, and actively participating in ongoing professional development opportunities.
  • Collaborated with other adjusters to streamline the claims handling process, expediting claim closures.

Field Service Agent

DHL Express
09.2022 - 01.2024
  • Utilized strong communication skills to effectively address customer concerns and provide solutions that met their needs.
  • Demonstrated adaptability by quickly learning new systems, tools, and procedures as needed for optimal performance.
  • Managed high call volumes while maintaining excellent customer service standards for prompt issue resolution.
  • Enhanced customer satisfaction by providing efficient and courteous service in a timely manner.

Sales Manager

Express Clothing
11.2021 - 08.2022
  • Anticipated potential coverage disputes by meticulously reviewing policy provisions and endorsements.
  • Contributed to a positive team environment by sharing industry knowledge, offering assistance to colleagues as needed, and actively participating in ongoing professional development opportunities.
  • Collaborated with other adjusters to streamline the claims handling process, expediting claim closures.

Education

Bachelor of Science - Business Administration And Management

Texas A&M University - San Antonio
San Antonio, TX
04-2027

High School Diploma -

Duncanville High School
Duncanville, TX
05-2022

Associate of Science - Business Managment

Mountain View College
Dallas, TX
05-2022

Skills

  • Customer Service Management
  • Managing service operations
  • Staff Management
  • Payroll Management
  • Employee Scheduling
  • Performance monitoring
  • Customer service management
  • Claims investigation
  • Estimating repair costs
  • Property inspection

Certification

  • Hazardous Materials Training Certificate
  • Insurance Adjuster Texas License

Timeline

Field Service Supervisor

DHL Express
01.2024 - Current

Catastrophe Claims Adjuster

LW Claims Adjusting
06.2023 - 03.2025

Field Service Agent

DHL Express
09.2022 - 01.2024

Sales Manager

Express Clothing
11.2021 - 08.2022

High School Diploma -

Duncanville High School

Associate of Science - Business Managment

Mountain View College

Bachelor of Science - Business Administration And Management

Texas A&M University - San Antonio

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