Willis Hatcher

• Develop and maintain strong relationships with existing clients to ensure customer satisfaction and loyalty
• Develop and maintain positive relationships with existing and potential customers to increase sales and customer satisfaction
• Identify new business opportunities and generate leads to expand the customer base.

• Moved to various positions to accomplish tasks in tight and confined spaces
• Drove positive customer experience by building relationships and providing solutions to needs
• Installed, serviced and troubleshot cutting-edge technology in customer homes.

• Assess customer needs and wants; answer customer questions and concerns
• Provide appropriate product recommendations by understanding the Purple products and history
• Lead the showroom in absence of Manager or Assistant Manager

Supervised, monitored, controlled and coordinated the movement of personnel, equipment, and cargo by air, rail, highway, and water.

Performed freight handling using appropriate motorized and manual equipment, including but not limited to: forklift, pallet jack, and hand truck

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Verified documentation matched freight description (e.g., type, weight, hazardous materials), using current electronic or manual system