Willita Collins
St. Louis,MO
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
30
30
years of professional experience
1
1
Certification
Work History
Practice Manager II
Mercy San Juan Medical Center
04.2024 - Current
- Increased patient satisfaction by streamlining appointment scheduling and implementing efficient check-in processes.
- Improved practice revenue through effective financial management and strategic cost reductions.
- Enhanced staff productivity by providing comprehensive training programs and regular performance evaluations.
- Developed strong relationships with patients, ensuring a high level of care and satisfaction throughout their experience.
- Coordinated with physicians to optimize appointment schedules and maximize daily patient flow.
- Facilitated communication between staff members, fostering a collaborative work environment that improved overall team performance.
- Oversaw the hiring process for new employees, selecting candidates who aligned with the practice''s mission and values.
- Negotiated contracts with vendors, securing favorable terms for the practice while maintaining quality service levels.
- Evaluated practice workflows regularly to identify areas for improvement and implement necessary changes efficiently.
- Addressed patient concerns promptly and professionally, demonstrating empathy and excellent problem-solving skills.
- Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
- Provided outstanding support to entire staff which helped improve process flow and boosted efficiency.
- Provided supervision and management to team of support personnel.
- Boosted staff morale by offering constructive feedback and specific direction.
Assistant Center Operations Director
Concentra
06.2023 - 03.2024
- Assists in planning and preparing work schedules and assigns colleagues to specific duties
- Assists in ensuring the financial performance of the center
- Assists in developing and maintaining new policies, procedures and training programs for the assigned center
- Assists with hiring, training, and evaluating Center operations colleagues in consultation with Human Resources
- Assists Center Operation Director with the hiring, training, disciplining and terminating of back office personnel
- Assists in the preparation and review of operational reports and schedules to ensure accuracy and efficiency
- Assists Center Operation Director in conjunction with Human Resources in the implementation of Human Resource policies and procedures for Center personnel
- Assists in preparing annual budgets
- Assists with on-site tours and training of Center personnel to present clinic services to clients to ensure achievement of established goals
- Provides technical support and/or resources to client and Center personnel
- Assists with managing on-site nursing services provided by Center to client companies, including billing counseling, and supervision of on-site personnel
- Administers testing by medical staff to ensure proper performance, and ensures all certifications are current and regulatory procedures are adhered
- Assists in monitoring marketplace trends and gathers competitive information
- Assists in coordinating and consolidating services with local vendors to obtain best prices for goods and services obtained
- Facilitates productivity and customer service.
Medical Assistant
SSM Medical Group
02.2023 - 06.2023
- Verified patient information by interviewing patient and recorded medical history while confirming purpose of visit
- Prepared patients for examination by performing preliminary physical tests by taking blood pressure, weight, and temperature while reporting patient history summary
- Counseling patients by transmitting physician's orders and questions about procedures
- Maintained safe, secure, and healthy work environment by establishing and following standards and procedures while complying with legal regulations and maintaining patient confidentiality
- Kept supplies ready by inventorying stock, placed orders while verifying receipt.
Lead Medical Assistant
ChenMed
10.2022 - 02.2023
- Verified patient information by interviewing patient and recorded medical history while confirming purpose of visit
- Prepared patients for examination by performing preliminary physical tests by taking blood pressure, weight, and temperature while reporting patient history summary
- Counseling patients by transmitting physician's orders and questions about procedures
- Maintained safe, secure, and healthy work environment by establishing and following standards and procedures while complying with legal regulations and maintaining patient confidentiality
- Kept supplies ready by inventorying stock, placed orders while verifying receipt.
Medical Assistant
Fresenius Medical Care
02.2022 - 10.2022
- Verified patient information by interviewing patient and recorded medical history while confirming purpose of visit
- Prepared patients for examination by performing preliminary physical tests by taking blood pressure, weight, and temperature while reporting patient history summary
- Counseling patients by transmitting physician's orders and questions about procedures
- Maintained safe, secure, and healthy work environment by establishing and following standards and procedures while complying with legal regulations and maintaining patient confidentiality
- Kept supplies ready by inventorying stock, placed orders while verifying receipt.
Medical Assistant
SSM Medical Group
01.2020 - 02.2022
- Verified patient information by interviewing patient and recorded medical history while confirming purpose of visit
- Prepared patients for examination by performing preliminary physical tests by taking blood pressure, weight, and temperature while reporting patient history summary
- Counseling patients by transmitting physician's orders and questions about procedures
- Maintained safe, secure, and healthy work environment by establishing and following standards and procedures while complying with legal regulations and maintaining patient confidentiality
- Kept supplies ready by inventorying stock, placed orders while verifying receipt.
Certified Hemodialysis Technician
Chromalloy American Kidney Center
10.2011 - 01.2020
- Set up, operated, cleaned and disinfected dialysis and related equipment in accordance with policy and procedures
- Prepared, administered, and recorded medications in accordance with policy if allowed by state regulations
- Monitored equipment and patient status during dialysis treatments; documents and communicates the status during dialysis treatments; documents and communicates the status to the nurse
- Reported any significant changes in patient condition to the nurse
- Documented treatment information in accordance with Washington University Renal Division and Procedures, participates in emergency care as directed.
Medical Assistant/Office Manager
West County Neurological Care
09.2004 - 01.2009
- Verified patient information by interviewing patient and recorded medical history while confirming purpose of visit
- Prepared patients for examination by performing preliminary physical tests by taking blood pressure, weight, and temperature while reporting patient history summary
- Counseling patients by transmitting physician's orders and questions about procedures
- Maintained safe, secure, and healthy work environment by establishing and following standards and procedures while complying with legal regulations and maintaining patient confidentiality
- Kept supplies ready by inventorying stock, placed orders while verifying receipt.
Patient Care Technician
Gambro Healthcare
05.2003 - 04.2006
- Set up, operated, cleaned and disinfected dialysis and related equipment in accordance with policy and procedures
- Prepared, administered, and recorded medications in accordance with policy if allowed by state regulations
- Monitored equipment and patient status during dialysis treatments; documents and communicates the status during dialysis treatments; documents and communicates the status to the nurse
- Reported any significant changes in patient condition to the nurse
- Documented treatment information in accordance with GAMBRO Healthcare Policy and Procedures, participates in emergency care as directed.
Claims Specialist I
Magellan Behavioral Health
01.2001 - 02.2003
- Adjudicate claims and adjustments
- Resolved claims edits and suspended claims
- Maintained and updated required reference materials to adjudicate claims
- Provided backup support to other team/group members in the performance of duties as assigned.
Medical Assistant/Phlebotomist
BJC Medical Group
01.1998 - 12.2000
- Verified patient information by interviewing patient and recorded medical history while confirming purpose of visit
- Prepared patients for examination by performing preliminary physical tests by taking blood pressure, weight, and temperature while reporting patient history summary
- Counseling patients by transmitting physician's orders and questions about procedures
- Maintained safe, secure, and healthy work environment by establishing and following standards and procedures while complying with legal regulations and maintaining patient confidentiality
- Kept supplies ready by inventorying stock, placed orders while verifying receipt.
Health Technician
Veterans Administration John Cochran
04.1994 - 12.1999
- Collecting specimens for process
- Performing EKGs
- Clerical duties
- Transport patients
- Maintained safe, secure, and healthy work environment by establishing and following standards and procedures while complying with legal regulations and maintaining patient confidentiality.
Education
BS - Healthcare Management
Brown Mackie College
St Louis, MO06.2017
Diploma - General Studies
Normandy Senior High School
St Louis, MO05.1992
Skills
- Organizational Development
- Staff Scheduling
- Financial Management
- Negotiation
- Hiring and Onboarding
- Staff hiring
- Effective leader
- Performance Improvement
- Customer Service
- Delegation
- Staff training/development
- Employee Motivation
- Team Leadership
Certification
CCHT, Certified Hemodialysis Technician
Timeline
Practice Manager II
Mercy San Juan Medical Center
04.2024 - Current
Assistant Center Operations Director
Concentra
06.2023 - 03.2024
Medical Assistant
SSM Medical Group
02.2023 - 06.2023
Lead Medical Assistant
ChenMed
10.2022 - 02.2023
Medical Assistant
Fresenius Medical Care
02.2022 - 10.2022
Medical Assistant
SSM Medical Group
01.2020 - 02.2022
Certified Hemodialysis Technician
Chromalloy American Kidney Center
10.2011 - 01.2020
Medical Assistant/Office Manager
West County Neurological Care
09.2004 - 01.2009
Patient Care Technician
Gambro Healthcare
05.2003 - 04.2006
Claims Specialist I
Magellan Behavioral Health
01.2001 - 02.2003
Medical Assistant/Phlebotomist
BJC Medical Group
01.1998 - 12.2000
Health Technician
Veterans Administration John Cochran
04.1994 - 12.1999
BS - Healthcare Management
Brown Mackie College
Diploma - General Studies
Normandy Senior High School