Willow Jenne
Westfield
Summary
Dynamic and customer-focused professional with experience at Dairy Queen Grill & Chill, excelling in cash handling and customer service. Proven ability to enhance customer satisfaction through effective communication and suggestive selling techniques. Committed to teamwork and maintaining a clean, organized environment, ensuring a welcoming atmosphere for all patrons. Reliable cashier with background in retail and customer service environments. Known for maintaining speed, accuracy and courtesy under pressure. Strengths include cash handling, POS systems operation, and exceptional customer interaction skills. Contribute to customer satisfaction improvement in previous roles by offering prompt, efficient service.
Overview
1
1
year of professional experience
Work History
Cashier
Dairy Queen Grill & Chill
Noblesville
07.2024 - Current
- Greeted customers and answered any questions they had about the store's products and services.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Performed other duties as assigned by management.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Used suggestive selling techniques to promote add-on sales.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Maintained current knowledge of store promotions to highlight sales to customers.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
- Built and maintained productive relationships with employees.
Education
Cathedral High School
Indianapolis, IndianaSkills
- Customer service
- Suggestive selling
- Cash handling
- Effective communication
- Team collaboration
- Customer relations
- Work ethic and integrity
- Dependability and reliability
- Time management skills
- Point of sale proficiency
- Hospitality and accommodation
- Decision making aptitude
- Upselling techniques
- Product knowledge
- Patience and empathy
- Multitasking and organization
- Professionalism and courtesy
- Reliability and punctuality
Affiliations
- Cheerleader at Indiana Elite Cheer & Tumbling
- Junior Varsity cheerleader at Cathedral High School
Timeline
Cashier
Dairy Queen Grill & Chill
07.2024 - Current
Cathedral High School
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