Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Willow Jones

Willow Jones

Cincinnati,OH

Summary

Experienced and diligent professional skilled in conflict resolution and negotiations. I strive for excellence in everything that I do, while remaining humble and fun to work with. I am a high-energy, competitive broker with 10+ years experience. I absorb information, and deliver it in a concise and comprehensive fashion. I excel at forging strong interpersonal relationships with clients and coworkers. I am highly driven, motivated and goals oriented. I work well in a team, without hindering my own initiative.

Overview

12
12
years of professional experience

Work History

Pawnbroker

Facet Jewelry Music & Pawn
03.2025 - 06.2025
  • Assisted customers in identifying and evaluating items for pawn transactions.
  • Learned valuation techniques for various types of merchandise, including electronics and jewelry.
  • Maintained accurate records of transactions using point-of-sale systems.
  • Provided customer service by addressing inquiries and resolving issues promptly.
  • Collaborated with team members to ensure compliance with local regulations and policies.
  • Organized merchandise displays to enhance visibility and promote sales effectively.

Senior Account Manager

D'stassi Art
09.2020 - 01.2025
  • Developed tailored client strategies to enhance customer satisfaction and retention.
  • Managed cross-functional teams to optimize project delivery and ensure alignment with client objectives.
  • Cultivated strong client relationships through regular communication and proactive problem-solving.
  • Analyzed market trends to identify growth opportunities and inform strategic planning for client accounts.
  • Implemented CRM tools to streamline account management processes, improving efficiency and data accuracy.
  • Trained and mentored junior account staff, fostering professional development and enhancing team performance.

Sales Executive

Balfour Global
02.2019 - 12.2019
  • Developed and maintained strong client relationships to drive repeat business and customer loyalty.
  • Conducted market research to identify potential sales opportunities and trends within target demographics.
  • Collaborated with cross-functional teams to optimize product offerings and align sales strategies with market demands.
  • Presented tailored solutions to clients, addressing specific needs while demonstrating product value and benefits.
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.

Senior Broker

Lanyard Capital
08.2015 - 10.2017
  • Analyzed market conditions to identify investment opportunities and mitigate risks.
  • Collaborated with compliance teams to ensure adherence to regulatory requirements and best practices.
  • Established strong relationships with clients, providing tailored financial solutions and advice.
  • Secured numerous profitable deals for clients through constant monitoring of market movements and timely advice based on data-driven insights.

Ski Instructor

Hakuba Snow Sports
11.2014 - 03.2015
  • Instructed diverse groups of students in skiing techniques, enhancing skill levels and confidence on the slopes.
  • Developed personalized lesson plans tailored to individual student needs, improving overall learning outcomes.
  • Oversaw safety protocols during lessons, ensuring a secure environment for all participants.
  • Mentored junior instructors, providing guidance on best practices and effective teaching methods.

Junior Broker

Lionhead Marketing
01.2013 - 09.2014
  • Executed market analysis to identify emerging trends and opportunities.
  • Facilitated client communications to ensure clear understanding of investment strategies.
  • Managed transaction processes to ensure accuracy and compliance with industry regulations.
  • Collaborated with senior brokers to develop tailored investment solutions for clients.

Education

Bachelor of Arts - Music Business

Middlesex University
Sussex, England
09-2020

Skills

  • Customer engagement
  • Data entry
  • Negotation
  • Conflict Resolution
  • Relentless Work Ethic
  • Customer Service
  • Route planning
  • Deadline management

Languages

French
Professional Working
Spanish
Limited Working

Timeline

Pawnbroker

Facet Jewelry Music & Pawn
03.2025 - 06.2025

Senior Account Manager

D'stassi Art
09.2020 - 01.2025

Sales Executive

Balfour Global
02.2019 - 12.2019

Senior Broker

Lanyard Capital
08.2015 - 10.2017

Ski Instructor

Hakuba Snow Sports
11.2014 - 03.2015

Junior Broker

Lionhead Marketing
01.2013 - 09.2014

Bachelor of Arts - Music Business

Middlesex University

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