Ariel Roman
customer support representative
Winston-Salem,NC
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
6
6
years of professional experience
1
1
year of post-secondary education
Work History
Pawnbroker
Quick Cash Pawn
winston salem , NC
01.2025 - 01.2026
- Evaluated pawn items to determine their value and authenticity.
- Processed loans and created pawn tickets, ensuring accurate documentation for customer items.
- Ensured compliance with state regulations for pawnbroking activities.
- Inspected merchandise for condition prior to accepting it as collateral for loans or purchasing it outright from customers.
- Negotiated loan repayment plans with customers.
- Recorded loan and sale transaction details, maintaining thorough records for compliance and customer service.
- Priced, tagged, and resold unclaimed items, maximizing inventory turnover and revenue.
Assistant Store Manager
Sunoco Gas Station
winston salem , nc
01.2021 - 01.2025
- Managed daily store operations, enhancing customer service, inventory flow, and staff scheduling.
- Oversaw inventory management to ensure optimal stock levels and organized layout.
- Monitored cash handling procedures to ensure accuracy and security.
- Coordinated with vendors to maintain product availability and negotiate competitive pricing.
- Trained new employees on safety protocols and customer service standards.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Established and maintained strategic client relationships to foster collaboration and enhance business opportunities.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Mitigated business risks by working closely with staff members and assessing performance.
- Directed or coordinated financial or budget activities to fund operations and maximize investments.
Customer Service Representative
Check Cashing 1
winston salem , nc
01.2020 - 01.2021
- Delivered exceptional customer service by resolving complaints promptly.
- Assisted customers with check cashing and financial services inquiries effectively.
- Processed transactions at service counter, ensuring accuracy and efficiency in daily operations.
- Utilized point-of-sale systems for transaction processing and record keeping.
- Managed cash drawer to maintain precision during each shift's closing procedures.
- Maintained composure in stressful situations, successfully diffusing tense interactions.
- Recorded customer interactions and transactions for future reference, enhancing service continuity.
- Executed administrative tasks including filing, updating databases, and generating reports to support operational flow.
Education
Some College (No Degree) - Dental Hygiene
Forsyth Technical Community College
Winston-Salem, NC 05.2025 - Current
Skills
- Loan writing
- Sales proficiency
- Pricing structures
- Cash management
- Point of sale operation
- Financial management
- Customer engagement
- Customer service
- Record keeping
- Documentation skills
- Team collaboration
- Negotiation skills
- Attention to detail
- Time management
Languages
Spanish
Professional
Timeline
Some College (No Degree) - Dental Hygiene
Forsyth Technical Community College
05.2025 - Current
Pawnbroker
Quick Cash Pawn
01.2025 - 01.2026
Assistant Store Manager
Sunoco Gas Station
01.2021 - 01.2025
Customer Service Representative
Check Cashing 1
01.2020 - 01.2021