Willow Merryfield
728 Frawley Rd,TN
Summary
Offering friendly and professional demeanor, ready to learn and excel in dynamic restaurant environment. Brings understanding of effective table management and guest interaction, coupled with ability to quickly adapt to new tasks. Ready to use and develop communication and customer service skills in any role.
Developed strong customer service and multitasking skills in high-paced restaurant environment. Demonstrates ability to manage multiple responsibilities while maintaining positive and professional attitude. Seeking to transition into new field, leveraging skills in effective communication and team collaboration.
Overview
2
2
years of professional experience
Work History
Server
Urban Stack Burger Lounge
Chattanooga, TN
11.2025 - 01.2026
- Delivered exceptional customer service, ensuring guest satisfaction during dining experiences.
- Participated in team meetings to discuss service improvements and share feedback from guests.
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Bussed and reset tables to keep dining room and work areas clean.
Server
Longhorn Steakhouse
Chattanooga, TN
07.2024 - 11.2025
- Delivered exceptional customer service, ensuring guest satisfaction during dining experiences
- Processed orders accurately using POS system, enhancing order accuracy and efficiency.
- Assisted in training new servers on menu items, service protocols, and restaurant operations.
- Maintained cleanliness and organization of dining area, contributing to a welcoming atmosphere.
- Handled customer complaints effectively, resolving issues to improve overall dining experience.
- Recommended menu items based on guest preferences, increasing upselling opportunities.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Retail Sales Associate
Spencer’s
Chattanooga, TN
10.2024 - 01.2025
- Assisted customers with product inquiries and recommendations to enhance shopping experience.
- Collaborated with team members to achieve store sales goals and improve overall performance.
- Conducted inventory checks to maintain stock levels and minimize discrepancies.
- Greeted customers and helped with product questions, selections, and purchases.
- worked with a cash register
Education
High School Diploma -
Home Life Academy
Skills
- Customer service
- Order accuracy
- POS system operation
- Team collaboration
- Multitasking abilities
- Time management
- Opening and closing procedures
- Cash register operation
- Strong work ethic
- Exceptional customer service
- Cash handling
- Professional appearance
- Hospitality service expertise
- Food running
Timeline
Server
Urban Stack Burger Lounge
11.2025 - 01.2026
Retail Sales Associate
Spencer’s
10.2024 - 01.2025
Server
Longhorn Steakhouse
07.2024 - 11.2025
High School Diploma -
Home Life Academy