Willow Nichols
Glendale,AZ
Summary
Dynamic Front of House Manager at Zipps Sports Bar with a proven track record in guest relations and conflict resolution. Expert in optimizing restaurant operations and fostering teamwork, I enhanced customer satisfaction through effective staff management and exceptional service delivery. Committed to maintaining food safety compliance and a positive dining environment.
Overview
4
4
years of professional experience
Work History
Front of House Manager
Zipps Sports Bar
Glendale, AZ
08.2026 - 09.2026
- Managed front-of-house operations, ensuring smooth guest flow and consistent service standards.
- Coordinated seating, wait times, and table turns to optimize dining room capacity.
- Supervised hosts and servers, reinforcing service procedures and guest recovery expectations.
- Partnered with back-of-house management in order to maintain seamless communication between teams, ensuring a smooth dining experience for guests.
- Resolved guests complaints while maintaining positive customer environment.
- Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
- Acted as the main point of contact for guest inquiries, addressing concerns promptly and professionally while maintaining a positive rapport with clientele.
- Demonstrated leadership by keeping up with cleanliness and organization and delegating roles to employees.
- Performed cash handling activities and secured nightly bank deposits.
Bartender
Chilis's Bar and Grill
Carlsbad, NM
07.2022 - 08.2026
- Mixed cocktails, beer, and wine according to recipes and service standards.
- Delivered fast, friendly guest service while managing bar and dining room requests.
- Processed orders accurately through POS system and handled cash transactions.
- Maintained clean, organized bar area following sanitation and food safety procedures.
- Restocked liquor, garnishes, glassware, and supplies to support smooth service.
- Communicated clearly with servers and kitchen staff to coordinate timely drink delivery.
- Checked identification carefully and followed alcohol service policies.
- Adapted quickly during busy shifts while keeping service consistent and efficient.
- Served high customer volumes during special events, nights, and weekends.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
Education
High School Diploma -
Carlsbad High School
Carlsbad, NMSkills
Guest relations
Conflict resolution
Staff management
Hiring
Food safety compliance
Complaint handling
Restaurant operations
Team building
Wine pairing
Team leadership
Money handling
Calm and pleasant demeanor
Timeline
Front of House Manager
Zipps Sports Bar
08.2026 - 09.2026
Bartender
Chilis's Bar and Grill
07.2022 - 08.2026
High School Diploma -
Carlsbad High School