Wilmar Serna
Miami,Fl
Summary
Energetic and adaptable professional with strong leadership and organizational skills. Understands business operations and financial management, with expertise in strategic planning and team coordination. Committed to driving growth and efficiency while fostering positive workplace culture.
Overview
15
15
years of professional experience
1
1
Certification
Work History
General Manager
Rancho Mateo Steakhouse
06.2021 - Current
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Formulated policies and procedures to streamline operations.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Managed budget implementations, employee evaluations, and contract details.
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
- Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
- Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
- Assisted in recruiting, hiring and training of team members.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Negotiated with suppliers to secure better pricing, reducing operational costs while maintaining product quality.
- Optimized supply chain logistics, ensuring timely delivery of products and significantly reducing transportation costs.
- Streamlined inventory management processes, minimizing waste and ensuring optimal stock levels for uninterrupted operations.
- Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
- Implemented robust inventory management systems to optimize stock levels and minimize waste/costs associated with excess product storage.
General Manager
Rancho Mateo Steakhouse
04.2017 - Current
- Increase revenue streams by reducing cost, managing schedules and performing variance and risk analysis to implement corrective actions
- Managed budget implementations, employees reviews, training, schedules and contract negotiations
- Reduce corporative risk by managing shrink processes and controlling inventory levels
- Develop effective plans to align strategic decisions with long-term objectives
- Evaluated suppliers by assessing quality, timeliness and compliance of delivery to maintain tight cost controls and maximize business operational efficiency
Salesman
Self Employed
06.2010 - 12.2014
- Drove business development through proactive networking and relationship-building strengths
- Communicated with customers to understand needs and recommended appropriate solutions
- Cultivate sales and new business opportunities in new markets and achieve bottom-line results
- Utilized effective communication and active listening skills to create client rapport to grow profitability
Education
Master of Business Administration -
Keiser University
Miami, Fl09.2023
Bachelor of Business Administration - International Commerce
Universidad de Medellín
10.2014
Skills
- Recruitment
- Team leadership
- Food preparation and safety
- Performance improvement
- Employee scheduling
- Conflict resolution
- Efficient multi-tasker
- Budget administration
- Business development
- Operations management
- Consistently meet goals
- Verbal and written communications
- Exceptional interpersonal communication
- Project management
- Recipes and menu planning
- Sales expertise
- Effective leader
- Leadership and team building
- Problem resolution
- Team player
- Training and coaching
- Staff management
- Inventory control
- Customer relationship management
- Staff supervision
- Goal setting
- Administrative skills
- Schedule management
- Labor cost controls
- Strategic planning
- Expense control
- Business administration
- Cost reductions
- Marketing
- Financial administration
- Product analysis
- Market analysis
- Loss prevention
- Bilingual
- Human resources management
Certification
- Business Administration, 5 years, Universidad de Medellin
- IT and Business Productivity Tools, 40 hours, Diplomat
- Stock Exchange Training, 176 hours, Diplomat
Accomplishments
- Supervised sales team to monitor sales activity and goal achievement.
- Supervised team of 50 staff members.
- Documented and resolved meal exit time which led to 12 minutes.
- Resolved product issue through consumer testing.
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
General Manager
Rancho Mateo Steakhouse
06.2021 - Current
General Manager
Rancho Mateo Steakhouse
04.2017 - Current
Salesman
Self Employed
06.2010 - 12.2014
Bachelor of Business Administration - International Commerce
Universidad de Medellín
Master of Business Administration -
Keiser University
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