Summary
Overview
Work History
Education
Skills
Languages
Certification
Affiliations
References
Timeline
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Wilmer Torres

Fuquay-Varina,NC

Summary

Experienced customer service professional skilled in conflict resolution. Motivated and hardworking with a proven track record of success in fast-paced environments.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Manager

Michelangelo's Pizza
Holly Springs, NC
08.2019 - Current
  • Coached, mentored and trained team members in order to improve their job performance.
  • Established processes to ensure efficient workflow throughout the organization.
  • Answered customer inquiries over the phone and through email.
  • Provided customers with product information and resolved their issues in a timely manner.
  • Resolved customer complaints regarding services or products in a professional manner.
  • Handled cash transactions accurately according to established policies and procedures.
  • Ensured all customer service standards are met at all times.
  • Warmly greeted customers by employing positive telephone etiquette and asking well-rounded questions to identify issues.

Education

High School Diploma -

Apex Friendship High School
7801 Humie Olive Rd, Apex, NC 27502
06-2023

Skills

  • Operations Management
  • Policy Implementation
  • Business Administration
  • Staff Development
  • Strategic Planning
  • Expense Tracking
  • First Aid/CPR
  • Spanish: Fluent
  • Outstanding interpersonal skills
  • Strong verbal skills

Languages

Spanish
Native/ Bilingual
English
Full Professional

Certification

  • Osha certified

Affiliations

  • I adhere to a really particular gym regime, engaging in strength training 6-5 times per week and keeping up with a calorie surplus diet to support my fitness goals.

References

References available upon request.

Timeline

Manager

Michelangelo's Pizza
08.2019 - Current

High School Diploma -

Apex Friendship High School

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Wilmer Torres