Wilson Cynthia
Social Work, Program Manager
Spanaway,WA
Summary
Experienced Program Manager offering advanced knowledge of operations across functional operations and projects related to the CWT/TR program. Excellent understanding of organizational strategies and implementation of new initiatives. Advanced skills in financial management, budgeting, and procurement. Eleven years with the VA and 10 of those years as the CWT/TR Program Manager providing managing daily program needs, staff needs and veteran needs.
Ready to continue providing leadership and planning abilities to take on new role in the CWT/TR setting. Demonstrated expertise in cultivating and managing an exceptional team to meet and exceed the needs of the homeless, unemployed veterans served in the CWT/TR program. Well-versed in VA standards.
Overview
8
8
Certifications
12
12
years of post-secondary education
19
19
years of professional experience
Work History
CWT/TR Program Manager
Department Of Veteran Affairs
Tacoma, WA
10.2010 - Current
- Managed the CWT/TR programs daily operation and management of the 4 VA owned homes in the community.
- Monitored progress of program, using and applying programming documents, VHA directives, funding documents and other program material.
- Developed and organized routine to track the CWT/TR yearly budget through the collection of program fees, payments of utilities and house expenses.
- Maintain data using MS Excel spreadsheets to track work orders and other program specific data.
- Assessed program performance through quarterly satisfaction surveys. Yearly facility Environment of Care Rounds, Annual Safety and Security Assessments and budget reviews while maintaining VHA requirements.
- Prepare documentation and participate in accreditation surveys with JCO and CARF.
- Developed and implemented new Standard Operating Procedures for the CWT/TR program.
- Scheduled and supervised staff meetings to discuss new ideas and update participants on program details and milestones.
- Supervised and performed human resource management for staff in the CWT/TR program through semi-annual and annual performance appraisals.
- Devised tools and benchmarks to improve team performance and monitor production.
- Participated in panel Interviews for the hiring of individuals with expertise across disciplines to increase the program offerings and diversity.
- Managed clinical duties to include screening, psychosocial assessments, treatment plans, treatment plan reviews, completed consults for mental health or addictions therapy, with a focus on the veterans individualized needs.
- Facilitation of the Cooking Matters Program using a whole health approach. Teaching them about nutrition, food preparation and cooking skills.
- Participant in the VA intern program and have provided mentorship for 7 social work interns. As well as supervision for social workers working towards licensure.
- Competed certification in the Cognitive Processing Therapy rollout and have co-facilitated groups for the VIP program as well as individual therapy.
Social Worker II
Pierce County Human Services
Tacoma, WA
06.2001 - 10.2009
- Completed psychosocial assessments, treatment team meetings, assessing needs for discharge, referring to outpatient services and when necessary providing court testimony for long-term detention to a mental health facility.
- Offered therapeutic services and crises intervention to emotionally disturbed adults and adolescents..
- Assessed clients for abuse and neglect to compile documentation for Child Protective Services or Adult Protective Services reports.
- Interviewed clients and/or families to assess situations, ability to return to living situation and the services that may be available in the community to address needs post discharge.
- Collaborated with multidisciplinary teams of psychiatrists, psychologists, nurses and social workers to create and implement individualized treatment and discharge plans.
- Completed utilization review for the RSN and private insurance, completed quality assurance surveys for the social services unit and reported to supervisor, and completed the DSHS psychiatric evaluation forms.
- Completed the Geriatric Mental Health Specialist training and did all psychosocial assessments for geriatric clients in the facility
Education
Doctor of Social Work - Social Work
Walden University
Minneapolis, MN 07.2015 - 08.2019
Masters of Social Work - Social Work
University of Washington-Tacoma
Tacoma, WA 09.1999 - 06.2002
Bachelor of Arts - Social Work
Pacific Lutheran University
Parkland, WA 02.1997 - 05.1999
Associates of Art And Sciences - Social Work
Pierce College
Steilacoom, WA 09.1996 - 06.1999
Skills
Performance monitoring
Accomplishments
- Used Microsoft Excel to tracking work orders, satisfaction surveys, veteran information, spreadsheets.
- Supervised seven social work practicum interns during my 11 years at the VA.
- Collaborated with multidisciplinary team and community professions on the proposed remodel project for the CWT/TR houses.
- Collaborated with staff to convert one of the CWT/TR houses to a house solely for female veterans with a female house manager.
- Collaborated with the team for the successful completion of both CARF and JCO surveys with full 3-year accreditation four times.
- Collaborated with Solid Ground to implement the Cooking Matters Program at the VA to teach nutrition, food preparation and cooking to veterans
Affiliations
- National Association of Social Workers
- Association of VA Social Workers
Certification
Licensed Clinical Social Worker - Current
Additional Information
Adjunct Community Faculty in the School of Social Work - January 2014
Affiliate Instructor to the University of Washington Tacoma Social Work Program - April 2014
VA Certificate of Appreciation for Excellence in Social Work - May 2013, May 2014, May 2015 and May 2016
University of Washington Certificate of Appreciation: Outstanding service and dedication to the students of the Social Work and Social Welfare Programs - May 2013. May 2014, May 2015 and May 2019
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