Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Wilyelis Francisco

Brockton,MA

Summary

Driven professional with a proven track record in office administration and customer service, notably at Northeast Health Services. Excelled in streamlining appointment scheduling and enhancing patient care coordination, achieving significant improvements in patient satisfaction. Skilled in multitasking and maintaining meticulous documentation, my approach consistently exceeds employer expectations by prioritizing results and efficiency.

Overview

5
5
years of professional experience

Work History

Customer Service Cashier

Market Basket
02.2019 - 09.2021
  • Utilized POS system to handle customer cash and credit card transactions.
  • Counted money in drawers at beginning and end of each shift.
  • Resolved customer complaints and maintained clean and tidy checkout area.
  • Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
  • Referred to price sheets and special sale bulletins to enter price changes.
  • Met customer service goals and exceeded customer expectations.

Assistant Preschool Teacher

Spring of Water Christian Learning Center
09.2021 - 04.2022
  • Promoted physical, academic, and social development by implementing diverse classroom and outside activities.
  • Consulted with parents to build and maintain positive support networks and support continuing education strategies.
  • Assisted teacher with developing creative program suitable for preschool children.
  • Encouraged children to interact with each other and participate in group activities.
  • Assisted teacher by developing lesson plans to meet educational goals for each child.

Sales Ambassador/Receptionist

Orangetheory Fitness
05.2022 - 01.2023
  • Trained and mentored new sales representatives.
  • Developed and delivered engaging sales presentations to convey product benefits.
  • Maintained accurate records of promotional events and customer interactions.
  • Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
  • Developed and implemented marketing plans to increase brand awareness and drive sales.
  • Generated weekly and monthly reports on sales performance to provide recommendations to meet sales goals.

Patient & Site Coordinator

Northeast Health Services
06.2023 - Current
  • Coordinated site investigations, documented issues, and escalated to executive teams.
  • Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
  • Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
  • Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
  • Coordinated scheduling of appointments to maximize healthcare providers' availability and patient convenience.
  • Managed patient records with strict adherence to confidentiality and accuracy standards.

Education

High School Diploma -

Brockton High School
Brockton, MA
06.2021

Skills

  • Office Administration
  • Appointment Scheduling
  • Medical Data Collection
  • Organizational Skills
  • Documentation
  • Monitoring tools
  • Multitasking ability
  • Customer Service

Languages

Spanish
Native or Bilingual

Timeline

Patient & Site Coordinator

Northeast Health Services
06.2023 - Current

Sales Ambassador/Receptionist

Orangetheory Fitness
05.2022 - 01.2023

Assistant Preschool Teacher

Spring of Water Christian Learning Center
09.2021 - 04.2022

Customer Service Cashier

Market Basket
02.2019 - 09.2021

High School Diploma -

Brockton High School

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Wilyelis Francisco