Wimonrat Thoumvong
Denver,CO
Summary
Proven track record in delivering exceptional customer service within luxury hotel and fine dining environments, leveraging over eight years of experience. Skilled in effectively resolving guest complaints and fostering conflict resolution. Strong ability to build and maintain relationships with guests, enhancing overall satisfaction and loyalty.
Overview
9
9
years of professional experience
1
1
Certification
Work History
SERVER
Mercantile Dining & Provision
Denver, CO
03.2022 - 12.2024
- Demonstrated exceptional attention to detail and commitment to customer service excellence.
- Maximized table turnover rate through effective management of reservations and seating arrangements.
- Trained new hires by providing guidance on restaurant standards and best practices.
FOOD & BEVERAGE SERVER
Claremont Club & Spa Hotel, A Fairmont Hotel
Berkeley, CA
05.2021 - 01.2022
- Cultivated warm relationships with regular guests to enhance loyalty.
- Coordinated service for 45 to 60 guests each night, ensuring efficient operations.
- Resolved guest complaints effectively, demonstrating strong problem-solving skills.
- Anticipated guest needs to provide personalized and attentive service.
FOOD & BEVERAGE SERVER
Wayfare Tavern
San Francisco
05.2016 - 02.2019
- Advised customers on menu options to accommodate food allergy concerns.
- Promoted exceptional service, driving increased referrals and walk-in business.
- Coordinated service events for approximately 55 guests nightly.
BARTENDER
Perbacco
San Francisco
02.2016 - 05.2016
- Managed simultaneous customer, team, and business needs to eliminate delays and errors.
- Ensured smooth operations for special events through attentive service.
- Maintained high service standards while serving approximately 45 guests daily.
Education
Bachelor of Arts - Hotel Management
Suan Dusit Rajabhat University
Skills
- Effective communication
- Dependability and punctuality
- Customer support
- Collaboration and teamwork
- Problem-solving
- Attention to detail
- Creative problem-solving
- Wine expertise
- Conflict management
- Time management
Certification
- Court Master Sommelier, Introductory level I
- TIPS Certification
Timeline
SERVER
Mercantile Dining & Provision
03.2022 - 12.2024
FOOD & BEVERAGE SERVER
Claremont Club & Spa Hotel, A Fairmont Hotel
05.2021 - 01.2022
FOOD & BEVERAGE SERVER
Wayfare Tavern
05.2016 - 02.2019
BARTENDER
Perbacco
02.2016 - 05.2016
Bachelor of Arts - Hotel Management
Suan Dusit Rajabhat University
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