Windell, Jr. Coursey
Junction,TX
Summary
Professional retail management professional with proven track record in leading store operations and driving sales growth. Strong focus on team collaboration and achieving results, ensuring reliability and adaptability to changing needs. Expertise in inventory management, customer service, and staff training, coupled with excellent problem-solving and communication skills. Firm believer in creating positive shopping experience, pleasant work environment while optimizing store performance.
Overview
17
17
years of professional experience
Work History
Store Manager
Gibson's Discount Center
10.2001 - 09.2018
- Managed inventory control, cash control, scheduling for 25+ employees, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Assisted with hiring, training and mentoring new staff members.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
Education
High School Diploma -
Junction High School
Junction, TX05-1984
Skills
- Customer service and employee management
- Problem-solving
- Customer relations
- Multitasking, ordering, and organization
- Store operations, hiring, training, scheduling and mentoring
- Store opening and closing, equipment operations
Timeline
Store Manager
Gibson's Discount Center
10.2001 - 09.2018
High School Diploma -
Junction High School
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