Summary
Overview
Work History
Education
Skills
Accomplishments
Quote
Work Availability
Interests
Work Preference
Timeline
Hi, I’m

Winnie Goad

Customer Service Representative
Winnie Goad

Summary

Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.

Overview

20
years of professional experience

Work History

Startek

Customer Service Representative
01.2012 - Current

Job overview

  • To support a number of products and provide services for several different companies.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

Communicator, Infocision

Customer Service Representative
01.2005 - 01.2011

Job overview

  • Work for various companies taking calls to support customers.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

Education

University of Phoenix
Tempe, AZ

Associate of Science from Human Services
06.2015

University Overview

I have some experience in college but was never able to finish my degree.

Pioneer Vocational Center
Shelby, OH

High school diploma
08.1997

University Overview

Skills

  • Cold Calling
  • Technical Support
  • Order Entry
  • Sales
  • Customer Service
  • Upselling
  • Phone Etiquette
  • Account Management
  • Computer Operation
  • Computer Skills
  • Communication Skills
  • Microsoft Excel
  • Typing
  • Data Entry
  • Telemarketing
  • Research
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking
  • Call center experience
  • Microsoft PowerPoint
  • De-Escalation Techniques
  • Building rapport
  • Live chat support

Accomplishments

Accomplishments
  • Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.

Quote

The way to get started is to quit talking and begin doing.
Walt Disney
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse

Interests

Sports, camping, singing, music, spending time with my grandchildren

Work Preference

Work Type

Full Time

Work Location

Remote

Timeline

Customer Service Representative
Startek
01.2012 - Current
Customer Service Representative
Communicator, Infocision
01.2005 - 01.2011
University of Phoenix
Associate of Science from Human Services
Pioneer Vocational Center
High school diploma

Similar Profiles

  • Pranay Tiwari

    Pranay TiwariPranay Tiwari

    Team Lead, Flipkart PAM (Paid Account Management) at StartekTeam Lead, Flipkart PAM (Paid Account Management) at Startek

  • Swarup roy

    Swarup roySwarup roy

    Operations Executive at STARTEKOperations Executive at STARTEK

  • Justin Coleman

    Justin ColemanJustin Coleman

    Technical Support Representative at StarTekTechnical Support Representative at StarTek

  • Robyn Berdy

    Robyn BerdyRobyn Berdy

    Senior Operations Manager at StarTekSenior Operations Manager at StarTek

  • Tarah Parham

    Tarah ParhamTarah Parham

    Customer Service Representative/Retention Customer Service Representative at AT&TCustomer Service Representative/Retention Customer Service Representative at AT&T

CREATE PROFILE
Winnie GoadCustomer Service Representative