WINNIE TCHAMLESSO
North Miami,FL
Summary
Customer-oriented Store Manager offering over 13 years of experience in retail operations, sales and service team leadership and profitability strategies. Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals. Recruits, trains, develops and manages team of store associates and assistant managers.
Overview
8
8
years of professional experience
Work History
Store Manager
Quay Australia
Aventura Mall, FL
10.2022 - 05.2024
- Responsible for overseeing all store operational tasks
- Hired and onboarded new staff, while providing coaching and development opportunities for both new and existing employees.
- Growing brand awareness through customer relationships-clientele, as well as using mall marketing tools (Tik-tok and Instagram)
- Utilized KPIs to assess and enhance store performance
- Formulated growth strategies in partnership with District Manager and head of retail
- Contributed to the creation of a more tailored selection for the local market based on customer and product feedback.
- Analyzed financial data to identify areas of improvement.
- Identified opportunities for cost savings through waste reduction initiatives.
- Recruited, trained and supervised new employees.
Visuals/Stock Manager
Pure Denim
Aventura Mall, FL
06.2020 - 10.2022
- Streamlined stock tracking processes resulting in increased efficiency and accuracy in inventory management
- Optimized positioning for new arrivals and sale items on the sales floor
- Window updates
- Optimized customer engagement and satisfaction
- Drove higher conversion rates through refined clienteling and customer capture approaches.
- Conducted employee training
- Implemented efficient opening and closing procedures for the company.
- Ensured exceptional product offerings for the store by collaborating with owner on order placement.
- Managed inventory and replenishment processes.
- Tracked customer orders to ensure timely delivery of requested items.
Store Manager
G-Star Raw
Aventura, FL
03.2016 - 04.2020
- Implemented effective strategies to enhance store efficiency, resulting in improved opening and closing processes.
- Consistently followed and implemented Visual Merchandising guidelines
- Coordinated the receipt and organization of new merchandise in preparation for seasonal changes.
- Supervised and ensured proactive training of staff
- Effectively communicated floor changes in merchandising to keep staff updated and informed.
- Implemented successful client relationship management approaches, resulting in increased revenue growth.
- Organized promotional events to increase product awareness.
- Developed strategies to maximize sales and profitability.
Education
Bachelor of Arts Degree in Fashion Merchandising -
Ai Miami International University of Art & Design
01.2010
Skills
- Merchandising
- Clientele building
- Outstanding service
- Strong leadership capacity
- Decision-making skills
- Negotiating skills
- Development
- Multicultural knowledge
- Merchandising expertise
- Bilingual English/Spanish
Timeline
Store Manager
Quay Australia
10.2022 - 05.2024
Visuals/Stock Manager
Pure Denim
06.2020 - 10.2022
Store Manager
G-Star Raw
03.2016 - 04.2020
Bachelor of Arts Degree in Fashion Merchandising -
Ai Miami International University of Art & Design
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