Winston Walker
Lansdowne,PA
Summary
With a proven track record at companies like Excess Telecommunications, I excel in enhancing customer loyalty through exceptional service and empathy. My expertise includes resolving complaints effectively, surpassing sales quotas, and fostering teamwork. My strong work ethic and clear communication skills contribute significantly to achieving and exceeding customer service goals.
Overview
2
2
years of professional experience
Work History
Cashier
Lowes Home Improvment
10.2024 - Current
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Met customer service goals and exceeded customer expectations.
Sales Representative
Excess Telecommunications
12.2023 - 03.2024
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
- Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Sales Representative
Gen Mobile
08.2023 - 10.2023
- Assisted call-in customers with questions and orders.
- Enhanced the overall customer experience by providing personalized recommendations based on their preferences and needs.
- Contributed to team objectives in fast-paced environment.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
Cashier
Fresh Grocers
04.2024 - 09.2024
- Managed timely and effective replacement of damaged or missing products.
- Trained staff on operating procedures and company services.
- Increased customer satisfaction by addressing and resolving complex issues effectively.
- Welcomed customers and helped determine their needs.
Cashier
Ross Stores
01.2023 - 07.2023
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
High School Diploma -
Haverford High School
Havertown, PA06-2023
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Teamwork and collaboration
- Clear communication
Languages
English
Native or Bilingual
Timeline
Cashier
Lowes Home Improvment
10.2024 - Current
Cashier
Fresh Grocers
04.2024 - 09.2024
Sales Representative
Excess Telecommunications
12.2023 - 03.2024
Sales Representative
Gen Mobile
08.2023 - 10.2023
Cashier
Ross Stores
01.2023 - 07.2023
High School Diploma -
Haverford High School
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