Winston Marl dela Fuente

Managed customer order inquiries and processed orders through phone and email communication.

• Handled processing of auto claims. My job was to answer calls for new claims and inquiries. I also do outbound calls as part of claims investigation.
• Processed and resolved claims efficiently, ensuring compliance with company policies and industry regulations.
• Utilized claims management software to document, track, and manage customer interactions effectively.
• Collaborated with cross-functional teams to streamline claim processing workflows and enhance customer satisfaction.

• I am part of the Verification of Benefits team for the Rapid Diagnostics. I verify patients' eligibility with their health insurance to see if we can provide service for them.
• Developed and implemented employee benefits programs to enhance workforce satisfaction and retention.
• Analyzed benefit plan usage to identify trends and recommend improvements to management.