Winter Lord
New York,NY
Summary
High-energy Store Manager bringing extensive experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency.
Overview
7
7
years of professional experience
Work History
Store Manager
Alo Yoga
03.2022 - Current
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Achieved annual revenue growth of 36% from last years volume
- Increased sales conversion rates by 25% by developing and implemented impactful strategies
- Successfully recruited and trained high performing sales team, resulting in 32% increase in key performance indicators
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Implemented employee development programs resulting in reduced turnover and improved productivity, ultimately leading to increased sales and revenue
- Continuously elevated and adjusted operational process to improve efficient and enhance overall customer experience
- Hosted and lead monthly company events that aligned with company mission statements and values leading to upward of 15k in additional sales volume
Senior Assistant Store Manager
Aritzia
06.2020 - 02.2022
- Assisted Store Manager in organizing, planning and implementing strategies
- Developed strategies for better workplace efficiency and goal achievement
- Reported issues to higher management and HQ partners with great detail.
- Mitigated business risks by working closely with staff members and assessing performance.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Monitored performance of 40 employees in correspondence to KPIs standards
- Participated in recruitment and dismissal processes
Sales Manager
Reformation
08.2019 - 05.2020
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Mentored team members to enhance professional development and accountability in workplace.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Utilized metrics to modify low-performing sales and marketing programs and plans to increase effectiveness.
- Built relationships with customers and community to establish long-term business growth.
- Made personal recommendations for customers by sharing product knowledge and demonstrating product.
- Established objectives to offer team members clear roadmap to help company achieve overall goals.
Visual Merchandiser Manager
Maison Margiela
10.2018 - 08.2019
- Motivated and mentored merchandise team to achieve high performance and job satisfaction.
- Innovated and simplified planograms and merchandising strategies to improve processes and results.
- Monitored store traffic and customer engagement to determine display effectiveness.
- Managed merchandising standards and maintained consistency across distribution channels.
- Analyzed sales figures, customer reactions and market trends to anticipate product needs
- Maximized customer interest and sales levels by displaying product appropriately
- Set and managed merchandise budgets to maximize profits and control expenses.
- Planned publicity strategies and campaigns
- Dealt with inquires from public, press and related organizations
Luxury Personal Shopper
Saks Fifth Avenue
07.2017 - 10.2018
- Performed personal shopping functions on behalf of clients.
- Produced partial or complete wardrobe collections to support individual client objectives, spanning, modification to image, altered body style, updated professional appearance or special events.
- Consulted with clients to determine style preferences and provide appropriate recommendations for new image.
- Coordinated shopping excursions with clients and hand-selected apparel, footwear and accessories to complement body style, fashion choice and overall appearance.
- Maintained up-to-date knowledge of new fashions by attending industry events and trade shows and monitoring consumer market trends
Visual Merchandiser
Opening Ceremony
05.2016 - 06.2017
- Developed strategies to expand store traffic and optimize profitability
- Created displays that coincided with current trends in fashion increasing customer engagement
- Enhanced overall store appearance by applying careful consideration to product and display locations.
- Monitored and replenished display inventory and restructured according to available stock.
- Developed innovative approaches to store layout to optimize customer flow and optimize sales potential.
- Analyzed sales data and customer feedback to develop creative solutions to improve customer experience.
- Researched current trends in visual merchandising to create modern and attractive displays.
- Coordinated store-wide events and promoted product through strong merchandising abilities
Education
BBA - Business Management
FIDM/Fashion Institute of Design & Merchandising
Los Angeles, CA08.2019
Skills
- Business Leadership
- Problem-Solving Strengths
- Sales Analysis
- Staff Recruitment
- Operational Efficiency
- Performance Monitoring and Evaluation
- Budget Administration
- Planogram Execution
- Market Trend Awareness
- Merchandising Strategies
Timeline
Store Manager
Alo Yoga
03.2022 - Current
Senior Assistant Store Manager
Aritzia
06.2020 - 02.2022
Sales Manager
Reformation
08.2019 - 05.2020
Visual Merchandiser Manager
Maison Margiela
10.2018 - 08.2019
Luxury Personal Shopper
Saks Fifth Avenue
07.2017 - 10.2018
Visual Merchandiser
Opening Ceremony
05.2016 - 06.2017
BBA - Business Management
FIDM/Fashion Institute of Design & Merchandising
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