Winter Lord
New York,NY
Summary
High-energy Store Manager bringing extensive experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency.
Overview
7
7
years of professional experience
Work History
Store Manager
Alo Yoga
New York
03.2022 - Current
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Achieved annual revenue growth of 36% from last years volume
- Increased sales conversion rates by 25% by developing and implemented impactful strategies
- Successfully recruited and trained high performing sales team, resulting in 32% increase in key performance indicators
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Implemented employee development programs resulting in reduced turnover and improved productivity, ultimately leading to increased sales and revenue
- Continuously elevated and adjusted operational process to improve efficient and enhance overall customer experience
- Hosted and lead monthly company events that aligned with company mission statements and values leading to upward of 15k in additional sales volume
Senior Assistant Store Manager
Aritzia
New York
06.2020 - 02.2022
- Assisted Store Manager in organizing, planning and implementing strategies
- Developed strategies for better workplace efficiency and goal achievement
- Reported issues to higher management and HQ partners with great detail.
- Mitigated business risks by working closely with staff members and assessing performance.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Monitored performance of 40 employees in correspondence to KPIs standards
- Participated in recruitment and dismissal processes
Sales Manager
Reformation
New York, NY
08.2019 - 05.2020
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Mentored team members to enhance professional development and accountability in workplace.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Utilized metrics to modify low-performing sales and marketing programs and plans to increase effectiveness.
- Built relationships with customers and community to establish long-term business growth.
- Made personal recommendations for customers by sharing product knowledge and demonstrating product.
- Established objectives to offer team members clear roadmap to help company achieve overall goals.
Visual Merchandiser Manager
Maison Margiela
Los Angeles
10.2018 - 08.2019
- Motivated and mentored merchandise team to achieve high performance and job satisfaction.
- Innovated and simplified planograms and merchandising strategies to improve processes and results.
- Monitored store traffic and customer engagement to determine display effectiveness.
- Managed merchandising standards and maintained consistency across distribution channels.
- Analyzed sales figures, customer reactions and market trends to anticipate product needs
- Maximized customer interest and sales levels by displaying product appropriately
- Set and managed merchandise budgets to maximize profits and control expenses.
- Planned publicity strategies and campaigns
- Dealt with inquires from public, press and related organizations
Luxury Personal Shopper
Saks Fifth Avenue
Los Angeles, CA
07.2017 - 10.2018
- Performed personal shopping functions on behalf of clients.
- Produced partial or complete wardrobe collections to support individual client objectives, spanning, modification to image, altered body style, updated professional appearance or special events.
- Consulted with clients to determine style preferences and provide appropriate recommendations for new image.
- Coordinated shopping excursions with clients and hand-selected apparel, footwear and accessories to complement body style, fashion choice and overall appearance.
- Maintained up-to-date knowledge of new fashions by attending industry events and trade shows and monitoring consumer market trends
Visual Merchandiser
Opening Ceremony
Los Angeles, CA
05.2016 - 06.2017
- Developed strategies to expand store traffic and optimize profitability
- Created displays that coincided with current trends in fashion increasing customer engagement
- Enhanced overall store appearance by applying careful consideration to product and display locations.
- Monitored and replenished display inventory and restructured according to available stock.
- Developed innovative approaches to store layout to optimize customer flow and optimize sales potential.
- Analyzed sales data and customer feedback to develop creative solutions to improve customer experience.
- Researched current trends in visual merchandising to create modern and attractive displays.
- Coordinated store-wide events and promoted product through strong merchandising abilities
Education
BBA - Business Management
FIDM/Fashion Institute of Design & Merchandising
Los Angeles, CA08.2019
Skills
- Business Leadership
- Problem-Solving Strengths
- Sales Analysis
- Staff Recruitment
- Operational Efficiency
- Performance Monitoring and Evaluation
- Budget Administration
- Planogram Execution
- Market Trend Awareness
- Merchandising Strategies
Timeline
Store Manager
Alo Yoga
03.2022 - Current
Senior Assistant Store Manager
Aritzia
06.2020 - 02.2022
Sales Manager
Reformation
08.2019 - 05.2020
Visual Merchandiser Manager
Maison Margiela
10.2018 - 08.2019
Luxury Personal Shopper
Saks Fifth Avenue
07.2017 - 10.2018
Visual Merchandiser
Opening Ceremony
05.2016 - 06.2017
BBA - Business Management
FIDM/Fashion Institute of Design & Merchandising