Winter Vincent
Weirton
Summary
Seeks to optimize client satisfaction and achieve professional development within industry
Overview
13
13
years of professional experience
Work History
Office Manager
Nobleserve LLC
02.2025 - Current
- Streamlined printing and cutting processes for mailaway tax checks.
- Established effective communication channels with clients and NobleServe offices through oral and written methods.
- Directed management of office inventory to ensure availability of supplies.
- Executed general office maintenance tasks to uphold a functional workspace.
- Administered mailing processes for checks while ensuring accurate record-keeping.
- Welcomed clients by managing sign-in/out protocols professionally.
- Assisted with quality checking, scanning, and other essential office support activities as needed.
- Scheduled client meetings alongside organizing various events successfully.
Client Experience Director
RSDS Valuations LLC
03.2023 - 01.2024
- Facilitated communication with clients regarding appraisal orders and updates.
- Managed over 150 appraisers to ensure timely completion of appraisals.
- Responded to client inquiries about appraisal progress and interests.
Regional Manager
Valuation Connect
01.2019 - 03.2023
- Achieved promotion from Valuation Coordinator to Regional Manager within two months.
- Cultivated and maintained strong relationships with appraisers in vendor panel.
- Executed vendor selection, recruited new vendors, and managed client communications.
- Served as Subject Matter Expert for designated region on vendor panels and SLA margins.
Petroleum Supply Specialist
West Virginia Army National Guard
02.2013 - 02.2021
- Managed petroleum supply operations ensuring compliance with safety regulations and operational readiness.
- Coordinated fuel distribution across multiple units, optimizing logistics and minimizing downtime.
- Developed and implemented maintenance schedules for fuel storage and dispensing equipment.
- Trained junior personnel on inventory management systems and safety protocols, enhancing team efficiency.
Customer Relations and Billing Associate
Tier One Relocation
03.2017 - 03.2019
- Coordinated moves for service members by partnering with moving companies for logistics support.
- Efficiently resolved customer issues to maintain positive relationships.
- Evaluated client needs and recommended appropriate service options.
- Communicated effectively with team members and management to ensure seamless service delivery.
- Scheduled moving and delivery dates for numerous customers at once.
- Engaged with agents to collect shipment documentation, ensuring accurate logging in the system.
- Compiled financial records from moving companies, developing detailed tracking sheets for each relocation.
Education
High School - undefined
Brooke High School
1 Year Business - undefined
WV Northern Community College
1 Year Criminal Justice - undefined
WV Northern Community College
Cosmetology
Bella Capelli Academy Paul Mitchell Partner School
01.2025
Skills
- Time management skills
- Multitasking efficiency
- Client needs analysis
- Detail-oriented approach
- Customer service focus
- Verbal and written communication skills
- Data entry expertise
- Inside sales experience
- Motivated work ethic
- Microsoft Office applications knowledge
- Excel capabilities
- Project coordination skills
- Event planning proficiency
- Leadership experience
Timeline
Office Manager
Nobleserve LLC
02.2025 - Current
Client Experience Director
RSDS Valuations LLC
03.2023 - 01.2024
Regional Manager
Valuation Connect
01.2019 - 03.2023
Customer Relations and Billing Associate
Tier One Relocation
03.2017 - 03.2019
Petroleum Supply Specialist
West Virginia Army National Guard
02.2013 - 02.2021
High School - undefined
Brooke High School
1 Year Business - undefined
WV Northern Community College
1 Year Criminal Justice - undefined
WV Northern Community College
Cosmetology
Bella Capelli Academy Paul Mitchell Partner School