WINTER GILCHRIST
Fort Myers
Summary
Dedicated to delivering exceptional customer service and building relationships with customers. Expertise in operating POS systems/computers, to provide courteous service and enhance overall experience for customers.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Cashier/Co Manager
Empire Bagel Factory
03.2023 - 02.2025
- Performed opening and closing procedures, such as counting cash register, restocking, and cleaning
- Demonstrated excellent customer service skills while interacting with customers in an efficient and friendly manner, and developing strong customer relationships, to support satisfaction
- Assisted with training and mentoring new team members
- Maintained inventory and store visual presentation to meet customers needs
- Prepared food following all food safe guidelines
Personal Assistant
Mr GreenScreens
12.2021 - 02.2023
- Answered phone calls, emails and responded promptly to inquiries from customers and vendors
- Performed data entry into various databases ensuring accuracy of information entered (QuickBooks and ADP)
- Prepared expense reports and tracked budgets
- Possessed calm, professional and courteous attitude towards customers and co-workers
Hostess
Fish Crazy
03.2016 - 12.2017
- Answered phone calls to take reservations and address guest questions and concerns
- Demonstrated excellent customer service skills to ensure a pleasant dining experience
- Conversed with members and guests in outgoing and friendly manner
- Presented positive first impression of establishment's high standards by delivering exceptional service
Hostess
Fish House
09.2014 - 02.2016
- Assisted in seating guests and managing the wait
- Assisted in closing duties such as restocking supplies, cleaning dining
- Trained new hostesses on proper procedures for seating guests
- Completed opening and closing procedures according to set standards
- Provided exceptional customer service to ensure that guests left satisfied with their experience
Education
High School Diploma -
Estero High
Estero, Florida05.2016
Skills
- Customer service/ satisfaction
- Cash handling
- POS systems/ Basic computer skills
Certification
SafeServ
Timeline
Cashier/Co Manager
Empire Bagel Factory
03.2023 - 02.2025
Personal Assistant
Mr GreenScreens
12.2021 - 02.2023
Hostess
Fish Crazy
03.2016 - 12.2017
Hostess
Fish House
09.2014 - 02.2016
High School Diploma -
Estero High
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