Nicole Roman
Chicago,IL
Summary
Proven ability to navigate high-stress scenarios and streamline operations, as demonstrated at Amazon and Naval Hospital Camp Pendleton. Excelled in dispatch coordination and fostering customer relations, enhancing timely deliveries and patient care. Mastered dispatch software and communication, ensuring efficient route planning and team collaboration. Achieved significant improvements in workflow and service quality without exceeding a numerical percentage.
Overview
9
9
years of professional experience
Work History
Dispatcher
Amazon
01.2020 - Current
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Directed dispatching, routing, and tracking of [Number] fleet vehicles.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
Medical Assistant
Naval Hospital Camp Pendleton
01.2015 - 03.2019
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
- Called and faxed pharmacies to submit prescriptions and refills.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Collected and documented patient medical information such as blood pressure and weight.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
Education
High School Diploma -
Oak Park River Forest Highschool
Oak Park, IL02.2019
No Degree - Medical Assisting
San Marcos College
San Marcos, CA07.2014
No Degree - Phlebotomist
San Marcos College
San Marcos, CA02.2014
Skills
- Data Entry
- Dispatch software
- Stress Tolerance
- Dispatching procedures
- Schedule Management
- Prioritizing calls
- Customer Relations
- Dispatch Coordination
- Route Planning
- Route Navigation
- Routing orders
Timeline
Dispatcher
Amazon
01.2020 - Current
Medical Assistant
Naval Hospital Camp Pendleton
01.2015 - 03.2019
High School Diploma -
Oak Park River Forest Highschool
No Degree - Medical Assisting
San Marcos College
No Degree - Phlebotomist
San Marcos College
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