Wm. Sherman

• Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
• Maintained high customer satisfaction standards to meet or exceed targets.
• Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
• Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
• Collaborated with automotive technicians to accurately diagnose vehicle issues and prioritize necessary repairs.

Service Advisor/Shop Dispatcher

• Enhanced customer satisfaction by addressing and resolving issues in a timely manner.

• Took ownership of customer issues and followed problems through to resolution.

• Enhanced customer satisfaction by consistently providing timely and accurate information on products and services.