WM. MCKINLEY MACK RAMSEY
Summary
Dynamic Account Manager offering expertise in building partnerships, retaining key accounts and enhancing profit channels. Strong leader with proficiency in growing professional network, influencing decision-makers and devising successful strategies. Collaborative and strategic team leader with robust background in customer relationship management.
Overview
9
9
years of professional experience
Work History
Account Manager
Divisions Maintenance Group
2022.04 - Current
- Build and strengthen relationships with new and existing accounts to drive revenue growth
- Drive new business development through qualifying leads, building relationships and executing strategic sales
- Strengthen customer relationships with proactive and collaborative approach to managing needs
- Manage and grow an account with an annual revenue of 10 million dollars.
Operations Coordinator
Divisions Maintenance Group
2021.05 - 2022.04
- Oversaw plumbing and handyman work orders for Dollar General Corporate in Texas
- Collaborated with area managers to evaluate needs and optimize operational plans
- Worked with contractors to quickly and accurately service stores.
Warehouse Operations Associate
Amazon
2021.04 - 2021.05
- Reduced shipping errors by meticulously cross-checking invoices with actual shipments.
- Expedited order processing times through accurate picking, packing, and staging of products for shipment.
- Increased workplace safety by enforcing proper handling techniques and maintaining a clean, organized environment.
Banquet Staff
Jeff Thomas Catering
2019.12 - 2021.05
- Enhanced guest satisfaction by providing exceptional service during banquet events.
- Assisted in the setup and breakdown of banquet rooms, ensuring efficient event transitions.
- Collaborated with catering team to deliver high-quality food and beverage service for various events.
Front Desk
Crunch Fitness
2019.08 - 2021.04
- Enhanced guest satisfaction by efficiently managing check-ins and checkouts.
- Maintained an organized, welcoming lobby area to create a positive first impression for visitors.
- Handled phone calls and inquiries professionally, directing callers to appropriate departments as needed.
- Resolved guest issues promptly, resulting in increased customer satisfaction ratings.
Data Support Team
Prichard Committee
2019.02 - 2019.05
- Helped populate newly developed community education profiles with data.
- Assisted in the migration of legacy systems to new platforms, ensuring seamless transition and minimal disruption to users.
Assistant
Building Crafts, Incorporated
2017.01 - 2018.05
- Assisted with day to day logistics for large regional construction company
- Loaded specific construction equipment and quantities for shipment
- Logged and tracked daily receiving and delivering of equipment
- Transported smaller, local shipments.
Pro Shop Clerk
Northern Kentucky Golf Club
2016.01 - 2017.01
- Ran day to day clubhouse tasks, as well as assisted in organizing private club outings.
Cashier Clerk
Wyatt's Supervalu
2015.01 - 2016.01
- Customer service, bagged groceries, and stocked shelves.
Education
Bachelor of Science - Business Management
Northern Kentucky University
Highland Heights, KYDecember 2018
Skills
- Contract Negotiation
- Project Management
- Sales Development
- Client Relationship Management
- Trend forecasting
- Territory Management
Timeline
Account Manager
Divisions Maintenance Group
2022.04 - Current
Operations Coordinator
Divisions Maintenance Group
2021.05 - 2022.04
Warehouse Operations Associate
Amazon
2021.04 - 2021.05
Banquet Staff
Jeff Thomas Catering
2019.12 - 2021.05
Front Desk
Crunch Fitness
2019.08 - 2021.04
Data Support Team
Prichard Committee
2019.02 - 2019.05
Assistant
Building Crafts, Incorporated
2017.01 - 2018.05
Pro Shop Clerk
Northern Kentucky Golf Club
2016.01 - 2017.01
Cashier Clerk
Wyatt's Supervalu
2015.01 - 2016.01
Bachelor of Science - Business Management
Northern Kentucky University
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