WM. MCKINLEY MACK RAMSEY
Summary
Dynamic Account Manager offering expertise in building partnerships, retaining key accounts and enhancing profit channels. Strong leader with proficiency in growing professional network, influencing decision-makers and devising successful strategies. Collaborative and strategic team leader with robust background in customer relationship management.
Overview
9
9
years of professional experience
Work History
Account Manager
Divisions Maintenance Group
04.2022 - Current
- Build and strengthen relationships with new and existing accounts to drive revenue growth
- Drive new business development through qualifying leads, building relationships and executing strategic sales
- Strengthen customer relationships with proactive and collaborative approach to managing needs
- Manage and grow an account with an annual revenue of 10 million dollars.
Operations Coordinator
Divisions Maintenance Group
05.2021 - 04.2022
- Oversaw plumbing and handyman work orders for Dollar General Corporate in Texas
- Collaborated with area managers to evaluate needs and optimize operational plans
- Worked with contractors to quickly and accurately service stores.
Warehouse Operations Associate
Amazon
04.2021 - 05.2021
- Reduced shipping errors by meticulously cross-checking invoices with actual shipments.
- Expedited order processing times through accurate picking, packing, and staging of products for shipment.
- Increased workplace safety by enforcing proper handling techniques and maintaining a clean, organized environment.
Banquet Staff
Jeff Thomas Catering
12.2019 - 05.2021
- Enhanced guest satisfaction by providing exceptional service during banquet events.
- Assisted in the setup and breakdown of banquet rooms, ensuring efficient event transitions.
- Collaborated with catering team to deliver high-quality food and beverage service for various events.
Front Desk
Crunch Fitness
08.2019 - 04.2021
- Enhanced guest satisfaction by efficiently managing check-ins and checkouts.
- Maintained an organized, welcoming lobby area to create a positive first impression for visitors.
- Handled phone calls and inquiries professionally, directing callers to appropriate departments as needed.
- Resolved guest issues promptly, resulting in increased customer satisfaction ratings.
Data Support Team
Prichard Committee
02.2019 - 05.2019
- Helped populate newly developed community education profiles with data.
- Assisted in the migration of legacy systems to new platforms, ensuring seamless transition and minimal disruption to users.
Assistant
Building Crafts, Incorporated
01.2017 - 05.2018
- Assisted with day to day logistics for large regional construction company
- Loaded specific construction equipment and quantities for shipment
- Logged and tracked daily receiving and delivering of equipment
- Transported smaller, local shipments.
Pro Shop Clerk
Northern Kentucky Golf Club
01.2016 - 01.2017
- Ran day to day clubhouse tasks, as well as assisted in organizing private club outings.
Cashier Clerk
Wyatt's Supervalu
01.2015 - 01.2016
- Customer service, bagged groceries, and stocked shelves.
Education
Bachelor of Science - Business Management
Northern Kentucky University
Highland Heights, KYDecember 2018
Skills
- Contract Negotiation
- Project Management
- Sales Development
- Client Relationship Management
- Trend forecasting
- Territory Management
Timeline
Account Manager
Divisions Maintenance Group
04.2022 - Current
Operations Coordinator
Divisions Maintenance Group
05.2021 - 04.2022
Warehouse Operations Associate
Amazon
04.2021 - 05.2021
Banquet Staff
Jeff Thomas Catering
12.2019 - 05.2021
Front Desk
Crunch Fitness
08.2019 - 04.2021
Data Support Team
Prichard Committee
02.2019 - 05.2019
Assistant
Building Crafts, Incorporated
01.2017 - 05.2018
Pro Shop Clerk
Northern Kentucky Golf Club
01.2016 - 01.2017
Cashier Clerk
Wyatt's Supervalu
01.2015 - 01.2016
Bachelor of Science - Business Management
Northern Kentucky University
Similar Profiles
Sophie GormanSophie Gorman
Operations Coordinator at Divisions Maintenance GroupOperations Coordinator at Divisions Maintenance Group
Elisabeth RutkouskyElisabeth Rutkousky
Senior National Account Manager at Divisions Maintenance GroupSenior National Account Manager at Divisions Maintenance Group
STUART EDWARDSSTUART EDWARDS
Operations Coordinator at Divisions Maintenance GroupOperations Coordinator at Divisions Maintenance Group