Wolfgang Vargas
Houston,TX
Summary
Adept at juggling high-volume dining and customer inquiries, I enhanced guest satisfaction and efficiency as a restaurant hostess all my experience through as exceptional communication and strong multitasking skills. My friendly demeanor and expertise in seating arrangement planning contributed to a positive dining atmosphere, fostering team collaboration and elevating customer service standards.
Offering warm and approachable demeanor, eager to learn and grow in dynamic restaurant environment. Brings foundational understanding of customer service principles and can quickly adapt to new systems and processes. Ready to use and develop communication and organizational skills in my current postion role.
Overview
3
3
years of professional experience
Work History
Restaurant Hostess
Fish City Grill
08.2024 - 12.2024
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
- Contributed to a positive team atmosphere by supporting coworkers during peak hours or when understaffed.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
Store Associate
Bath & Body Works
03.2024 - 08.2024
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Maintained a clean and safe shopping environment for customers through regular cleaning and monitoring of store conditions.
- Utilized strong multitasking abilities to manage multiple responsibilities simultaneously during busy periods.
- Increased customer satisfaction by providing efficient and friendly service while handling transactions.
- Provided exceptional customer service by actively engaging with shoppers and offering assistance as needed.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Assisted with inventory management, ensuring accurate counts and proper storage of products.
- Enhanced customer loyalty by providing personalized shopping recommendations and attentive service.
- Handled cash register operations accurately, balancing drawers at the end of each shift.
Restaurant Hostess
Juliet
10.2022 - 12.2023
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
- Contributed to a positive team atmosphere by supporting coworkers during peak hours or when understaffed.
- Collaborated with servers to ensure smooth transitions between tables, minimizing wait times for guests.
- Checked in with servers to confirm preparedness before seating customers.
- Managed seating chart and monitored activity in restaurant to keep constant and efficient dining flow.
- Actively monitored restaurant capacity levels throughout the shift, making informed seating decisions to maintain a comfortable dining atmosphere.
- Monitored front entrance for new guests while assisting servers by taking and delivering drink orders.
- Communicated clearly with kitchen staff about guest needs and dietary restrictions, ensuring accurate orders were prepared as requested.
Restaurant Hostess
Pappasito Cantina
09.2021 - 03.2022
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
- Contributed to a positive team atmosphere by supporting coworkers during peak hours or when understaffed.
- Communicated clearly with kitchen staff about guest needs and dietary restrictions, ensuring accurate orders were prepared as requested.
- Complied with food safety and food hygiene regulations to safeguard public health.
- Answered phone calls to take orders, give information and document reservations.
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
- Promoted business loyalty by fostering positive customer relationships.
- Assisted customers with delivering orders, carrying additional trays and helping dish out items.
Education
High School Diploma -
Jane Long Academy
Houston, TX06-2021
Skills
- Customer service
- Strong multitasking
- Greeting guests
- Active learning
- Cash handling
- Reservation handling
- Payment processing
- Menu memorization
- Service prioritization
- Reservations coordination
- Reservation coordination
- Menu presentation
- Efficient seating
- Monitoring performance
- High volume dining
- Impression management
- Team collaboration
- Table setting arrangements
- Take-out service
- Floor plan organization
- Friendly demeanor
- Waitlist management
- Service orientation
- Restaurant layout design
Timeline
Restaurant Hostess
Fish City Grill
08.2024 - 12.2024
Store Associate
Bath & Body Works
03.2024 - 08.2024
Restaurant Hostess
Juliet
10.2022 - 12.2023
Restaurant Hostess
Pappasito Cantina
09.2021 - 03.2022
High School Diploma -
Jane Long Academy
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