Woodrow Mckenzie Lll

Dynamic professional with over 5+ years of hospitality experience as a hotel front desk agent and client service representative. Expert in cash handling, data entry, and guest services, with a keen eye for detail in processing transactions and resolving inquiries. Adept at using computer systems to ensure seamless front desk operations.

Audited and reconciled daily financial transactions, including cash, credit,and debit card payments, ensuringaccuracy.

• Prepared and maintained daily reports and guest account records in compliance with hotel standards.

• Checked guests in and out, processed reservations, and handled guestrequests to ensure satisfaction.

• Operated multi-line phone systems, responded to guest inquiries, andprovided information about hotelservices and local attractions.

• Coordinated with housekeeping andother departments to ensure operational efficiency and guestreadiness.

• Demonstrated strong organizational and multitasking skills to manage multiple priorities and meet deadlines.

• Addressed guest complaints andescalated issues as needed to maintain high service standards.

Skills -

• Auditing experience within hospitality industry
• Processing cash transactions
• Hotel and accommodations payment processing
• Data entry
• Cash handling
• Basic math
• Hotel daily report preparation
• Front office support
• Computer literacy
• Microsoft Outlook
• Word processing
• Hotel and accommodations guest check-in
• Hotel and accommodations guest check-out
• Customer complaint resolution
• Attention to detail

• Handled sensitive client information with discretion, ensuring confidentiality at all times.
• Managed incoming calls, providing prompt and accurate information to clients about products and services.
• Maintained detailed records of client interactions, allowing for better understanding of needs and preferences for future engagements.
• Enhanced client satisfaction by addressing inquiries and resolving issues promptly.