Committed and hardworking and has experience processing transactions and assisting customers. Dedicated to resolving issues, answering customer questions, and ringing up customers. Creative problem-solver versed in customer service.
Overview
4
4
years of professional experience
Work History
Shift Lead
Culver's Restaurant
10.2023 - 07.2025
Helped store management meet standards of service and quality in daily operations.
Trained new employees and delegated daily tasks and responsibilities.
Kept employees operating productively and working on task to meet business and customer needs.
Enforced company policies and regulations with employees.
Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Maximized team productivity by expertly delegating tasks to kitchen staff.
Safe Room Manager
Checkers
07.2022 - 10.2023
Maximized performance by monitoring daily activities and mentoring team members.
Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Maintained professional, organized, and safe environment for employees and patrons.
Accomplished multiple tasks within established timeframes.
Cross-trained existing employees to maximize team agility and performance.
Managed and motivated employees to be productive and engaged in work.
Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Counted tills and kept track of money as well as counted the safe when closing.
Camp Counselor in Training
Camp Systole
07.2021 - 07.2021
Led groups of children safely through variety of camp activities.
Collaborated with other camp counselors to design fun and enriching learning activities for campers.
Worked with children of varying age, interest, skill, and developmental levels.
Guided campers in swimming, hiking and team sports to help campers gain life skills and health benefits.
Mediated disputes or conflicts between campers to maintain peaceful environment.
Collaborated with camp staff to develop and execute safe, exciting plans for daily and weekly activities.
Greeted new arrivals to camp by introducing to other participants, explaining facility rules and encouraging participation.