Summary
Overview
Work History
Education
Skills
Timeline
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Wren Evans

Endicott,NY

Summary

Goal-oriented professional dedicated to community programs, with experience in customer service, community outreach and administrative tasks.

Overview

5
5
years of professional experience

Work History

Customer Service Representative

U-Haul Of Johnson City
09.2023 - Current
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Streamlined call center processes for improved efficiency and reduced wait times.
  • Utilized online reservation software and spreadsheets to schedule vehicle pickups and storage move ins.
  • Collaborated with team members to develop best practices for consistent customer service delivery.

LGBTQ+ Justice Organizer

On Earth Peace
06.2021 - 11.2021
  • Curated and posted informative content to members through social media, newsletters, and email on important LGBTQ+ subjects
  • Worked in collaboration with OEP's other justice interns to create intersectional content for members including workshops, posts, and drop by spaces based on current events or lived experience
  • Learned Kingian Nonviolence Framework for active organizing, applied this framework to one-on-one meetings with core members
  • Increased attendee satisfaction by designing engaging and informative programs for events and workshops.

Bookstore Clerk

Flights Of Fantasy Books And Games
04.2019 - 12.2020
  • Organized, stacked, sorted, cleaned and alphabetized store-wide book shelves for maximum presentation and functionality
  • Increased customer satisfaction and loyalty by providing personalized assistance and book recommendations.
  • Improved store efficiency with thorough inventory management and timely restocking of shelves.
  • Maintained book catalogs for quantity and location of stock and sales records

Youth Mentor

Underground Railroad Education Center
06.2020 - 08.2020
  • Educated on and developed projects with youth in topics around environmental justice, redlining, food scarcity and nutrition
  • Organized and co-created interactive lesson plans and field trips
  • Improved student comprehension by incorporating visual aids and real-life examples into lesson plans.
  • Coordinated community service projects for students, instilling civic responsibility and interpersonal skills development.

Education

Bachelor of Arts - Environmental Studies: Sustainable Systems

BINGHAMTON UNIVERSITY
Binghamton, NY
05.2023

Skills

  • content creation, outreach and public relations
  • Organization and communications
  • Research and data organization
  • Photography
  • American Sign Language (Intermediate)
  • Project leadership and community engagement

Timeline

Customer Service Representative

U-Haul Of Johnson City
09.2023 - Current

LGBTQ+ Justice Organizer

On Earth Peace
06.2021 - 11.2021

Youth Mentor

Underground Railroad Education Center
06.2020 - 08.2020

Bookstore Clerk

Flights Of Fantasy Books And Games
04.2019 - 12.2020

Bachelor of Arts - Environmental Studies: Sustainable Systems

BINGHAMTON UNIVERSITY
Wren Evans