Goal-oriented professional dedicated to community programs, with experience in customer service, community outreach and administrative tasks.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
U-Haul Of Johnson City
09.2023 - Current
Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Streamlined call center processes for improved efficiency and reduced wait times.
Utilized online reservation software and spreadsheets to schedule vehicle pickups and storage move ins.
Collaborated with team members to develop best practices for consistent customer service delivery.
LGBTQ+ Justice Organizer
On Earth Peace
06.2021 - 11.2021
Curated and posted informative content to members through social media, newsletters, and email on important LGBTQ+ subjects
Worked in collaboration with OEP's other justice interns to create intersectional content for members including workshops, posts, and drop by spaces based on current events or lived experience
Learned Kingian Nonviolence Framework for active organizing, applied this framework to one-on-one meetings with core members
Increased attendee satisfaction by designing engaging and informative programs for events and workshops.
Bookstore Clerk
Flights Of Fantasy Books And Games
04.2019 - 12.2020
Organized, stacked, sorted, cleaned and alphabetized store-wide book shelves for maximum presentation and functionality
Increased customer satisfaction and loyalty by providing personalized assistance and book recommendations.
Improved store efficiency with thorough inventory management and timely restocking of shelves.
Maintained book catalogs for quantity and location of stock and sales records
Youth Mentor
Underground Railroad Education Center
06.2020 - 08.2020
Educated on and developed projects with youth in topics around environmental justice, redlining, food scarcity and nutrition
Organized and co-created interactive lesson plans and field trips
Improved student comprehension by incorporating visual aids and real-life examples into lesson plans.
Coordinated community service projects for students, instilling civic responsibility and interpersonal skills development.
Education
Bachelor of Arts - Environmental Studies: Sustainable Systems
BINGHAMTON UNIVERSITY
Binghamton, NY
05.2023
Skills
content creation, outreach and public relations
Organization and communications
Research and data organization
Photography
American Sign Language (Intermediate)
Project leadership and community engagement
Timeline
Customer Service Representative
U-Haul Of Johnson City
09.2023 - Current
LGBTQ+ Justice Organizer
On Earth Peace
06.2021 - 11.2021
Youth Mentor
Underground Railroad Education Center
06.2020 - 08.2020
Bookstore Clerk
Flights Of Fantasy Books And Games
04.2019 - 12.2020
Bachelor of Arts - Environmental Studies: Sustainable Systems