Wrenna Silha
Duluth
Summary
Demonstrates strong analytical, communication, and teamwork skills, with a proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Youth Specialist
YMCA
06.2024 - Current
- Planned and executed activities to promote skill and talent development.
- Facilitated group sessions and provided one-on-one support.
- Enhanced program effectiveness by collaborating with fellow Youth Specialists to develop innovative strategies and approaches.
- Observed individual behaviors and suspect actions, and reported issues to supervisory staff.
- Maintained safety and security of youth under care.
- Utilized effective conflict resolution techniques to address behavioral issues and promote a safe and inclusive atmosphere.
Food Service Worker
University of Minnesota Duluth Dining Services
09.2023 - Current
- Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Maintained safety standards by properly handling food and adhering to sanitation guidelines.
- Greeted customers at counter to fulfill requests and answer questions.
Server
Features Sports Bar and Grill
05.2023 - 08.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Customer Service Associate
Land's End
06.2022 - 08.2022
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Hostess
Features Sports Bar and Grill
06.2021 - 08.2021
- Answered customer questions about hours, seating, and menu information.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
Education
Bachelor of Science - Psychology
University of Minnesota Duluth
Duluth, MN12-2025
Bachelor of Science - Cognitive Science
University of Minnesota Duluth
Duluth, MN12-2025
Minor - Early Childhood Studies
University of Minnesota Duluth
Duluth, MN12-2025
Skills
- Customer service
- Strong work ethic
- Detail-oriented
- Team oriented
- Organization
- Typing
- Time management
- Experience with children
Certification
- First Aid Certification
- CPR/AED Certification
- Minnesota Driver's License
Timeline
Youth Specialist
YMCA
06.2024 - Current
Food Service Worker
University of Minnesota Duluth Dining Services
09.2023 - Current
Server
Features Sports Bar and Grill
05.2023 - 08.2023
Customer Service Associate
Land's End
06.2022 - 08.2022
Hostess
Features Sports Bar and Grill
06.2021 - 08.2021
Bachelor of Science - Psychology
University of Minnesota Duluth
Bachelor of Science - Cognitive Science
University of Minnesota Duluth
Minor - Early Childhood Studies
University of Minnesota Duluth
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