Wrodrick Pippin
Honolulu,HI
Summary
A result-orientated, self-motivated professional, with a passion for excellence. A proven ability to adapt to new surroundings while remaining observant and accurately assessing what needs to be done in order to accurately and efficiently complete assigned tasks. Ability to distill complicated information into clear and concise messages for a diverse audience.
Overview
9
9
years of professional experience
Work History
Junior Network Administrator
Fort Novosel Army
01.2024 - 05.2024
- Provide technical support and guidance to end-users and IT team members on network-related issues.
- Monitor network performance, traffic, and security to identify and resolve issues proactively.
- Collaborate with IT team members to plan and implement network upgrades, migrations, and expansions.
- Troubleshoot and resolve network-related issues, including connectivity, performance, and configuration problems.
- Document network configurations, procedures, and changes to maintain accurate records and compliance.
- Stay informed about emerging networking technologies and trends to recommend improvements and solutions.
IT Specialist Mid
Marine Corps Base Kaneohe- Leidos
08.2023 - 12.2023
- Provide technical support to end-users on hardware, software, and network-related issues.
- Install, configure, and maintain computer systems, servers, networks, and other IT infrastructure components.
- Troubleshoot and resolve IT issues in a timely manner to minimize downtime and disruptions.
- Monitor system performance and security to ensure data integrity and protection.
- Collaborate with IT team members and other departments to implement IT projects and initiatives.
- Assist in the planning and implementation of IT upgrades, migrations, and system integrations.
- Conduct regular system audits and maintenance tasks to ensure optimal performance and reliability.
- Provide training and guidance to junior IT staff and end-users on IT best practices and procedures.
IT Specialist Mid
Joint Base Pearl Harbor - Leidos
03.2022 - 01.2023
- Set up new user accounts, profiles, and email accounts as needed.
- Provide technical support to end-users via phone, email, in-person, or remote tools.
- Install, configure, and maintain desktop hardware, software, and peripherals.
- Troubleshoot and resolve hardware, software, and network-related issues in a timely manner.
- Perform hardware and software upgrades and updates on desktop systems.
- Document and track technical issues, resolutions, and support requests in the ticketing system.
System Administrator
United States Air Force
08.2019 - 08.2022
- IMO Provisioning and Managing Active Directory Accounts SIPR/NIPR Manage Entitlements.
- ACTCS accounts System Support and maintenance (Imaging, Touch Labor)
- Manage user accounts, permissions, and access controls across the network.
- Perform regular system updates, patches, and upgrades to keep systems secure and up to date.
- VTC Systems Management and troubleshooting
- Resolving computer, printer, and network issues. Customers contact the Service Desk in person, by phone, using Remedy, or by email.
- Created and managed trouble tickets, monitor status, and reported outages to RNOSC
Automations Helpdesk Team Leader
United States Army
11.2016 - 01.2019
- Lead, mentor, and supervise a team of helpdesk technicians to deliver high-quality technical support services.
- Active Directory environment, including user account management, password resets, and group policy configurations.
- Communicate with end-users, stakeholders, and IT teams to provide updates, gather feedback, and address concerns.
- Monitor team performance, track key metrics, and provide regular feedback and coaching to team members.
- Establish and maintain standard operating procedures (SOPs) for helpdesk operations and automation workflows.
- Coordinate training and development programs to enhance the technical skills and knowledge of team members.
Desktop Support Technician
United States Army
08.2015 - 09.2016
- Troubleshoot, identify problems of Windows based machines, and use clear judgment with attention to detail to evaluate solutions, and make recommendations.
- Replace faulty computer components such as HDD, SSD, RAM, CPU, PSU, motherboards, and optical drives.
- Manage AD users, computers, and groups.
- Configure and maintain VOIP devices and Cisco Unified Call Manager
- Re-image workstations and configure for deployment.
- Listening and communicating effectively with VIP clients to resolve IT incidents.
Education
Exp. 2025
Comptia Security +
Exp. 2026
Cisco Certified Network Associate (CCNA)
Bachelor of Science - Computer And Information Sciences
Pursuing Bachelor's in Computer Science
University Of Maryland Global Campus05.2026
Associate of Applied Science - General Studies
Maryland Institute College of Art
Baltimore, MD08.2022
Associate of Arts - Supervision Management
Central Texas College
Killeen, Texas11.2020
Associate of Arts - Equal Opportunity Leaders Course
U.S. Army Central
Doha, Qatar10.2020
Associate of Arts - Noncommissioned Officer Education System
Basics Leader Course BLC
Ballina, Louisiana 05.2019
Associate of Science - Signal Support Systems Specialist
United States Army Cyber School Of Excellence
Augusta, Georgia07.2015
Skills
Operating Systems & Software Applications
- Highly experienced in multiple computer operating systems: Experience in Server administration, Active Directory management, DHCP management through Windows Servers, Healthcare IT policy, Healthcare Software management Proficient in Microsoft Office Suite
Networking
- Experienced in routing, switching, and IP Protocols Basic knowledge in telecommunication such as telephone wiring, Ethernet wiring, fiber optic wiring, and configuration of VoIP devices
Skills
- Customer service, Communication skills, Problem solving skills, Trouble shooting, Power and hand tools, Equipment Repair, Maintenance expertise, Leadership, Good diagnostic skills, Work ethic, Strong tech aptitude
Clearance
Active Secret Clearance
Timeline
Junior Network Administrator
Fort Novosel Army
01.2024 - 05.2024
IT Specialist Mid
Marine Corps Base Kaneohe- Leidos
08.2023 - 12.2023
IT Specialist Mid
Joint Base Pearl Harbor - Leidos
03.2022 - 01.2023
System Administrator
United States Air Force
08.2019 - 08.2022
Automations Helpdesk Team Leader
United States Army
11.2016 - 01.2019
Desktop Support Technician
United States Army
08.2015 - 09.2016
Exp. 2025
Comptia Security +
Exp. 2026
Cisco Certified Network Associate (CCNA)
Bachelor of Science - Computer And Information Sciences
Pursuing Bachelor's in Computer Science
Associate of Applied Science - General Studies
Maryland Institute College of Art
Associate of Arts - Supervision Management
Central Texas College
Associate of Arts - Equal Opportunity Leaders Course
U.S. Army Central
Associate of Arts - Noncommissioned Officer Education System
Basics Leader Course BLC
Associate of Science - Signal Support Systems Specialist
United States Army Cyber School Of Excellence
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