Wronda Cleveland
Adkins,TX
Summary
Dedicated professional with a proven track record in customer service, schedule management, and effective communication. Skilled in optimizing operations and enhancing client relationships.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Secretary position. Ready to help team achieve company goals.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
28
28
years of professional experience
Work History
Dispatcher
Murray Air Conditioning
La Vernia, TX
01.2026 - Current
- Coordinated daily schedules for technicians to optimize field service efficiency.
- Managed incoming service requests using dispatch software to ensure timely responses.
- Communicated with customers to confirm appointments and address inquiries effectively.
- Monitored technician locations in real-time, adjusting routes for improved response times.
- Documented service call details accurately for record-keeping and follow-up purposes.
Hairstylist
Self-employeed
La Vernia, TX
08.2003 - Current
- Delivered personalized haircuts and styling services to diverse clientele, enhancing customer satisfaction.
- Developed strong client relationships through exceptional service and tailored consultations.
- Implemented modern techniques in coloring and cutting to stay current with industry trends.
- Managed inventory and procurement of high-quality hair products, ensuring availability for services.
- Enhanced salon workflow by streamlining appointment scheduling systems for improved efficiency.
- Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
- Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
- Processed payments, entering sales in register for prompt customer service.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Educated customers on products to maximize benefits.
- Achieved consistent positive feedback from clients regarding their experience at the salon due in part to attentive listening skills during consultations.
- Resolved guest complaints about service or style.
- Participated in industry events to stay current on trends and continuously improve personal skills as a hairstylist.
- Completed safety training and certifications to minimize risk of infection or injury to customers.
Dispatcher
Jon Wayne Heating And Air Conditioning Ltd
San Antonio, TX
12.2016 - 01.2019
- Assisted in training new dispatch staff on company protocols and software systems.
- Collaborated with management to streamline dispatch processes, enhancing overall operations.
- Maintained communication logs to track progress and resolve issues promptly.
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
- Processed invoices and payments for dispatched orders to provide proof of transaction.
- Managed high-stress situations to ensure caller calmness, using effective communication and problem-solving skills.
Sales Associate
Sally's Beauty Supply
Russellville, AL
08.2015 - 12.2015
- Provided exceptional customer service to enhance shopping experience and build client relationships.
- Assisted in inventory management, ensuring accurate stock levels and product availability.
- Demonstrated product knowledge to educate customers on beauty supplies and application techniques.
- Operated point-of-sale systems, processing transactions efficiently and accurately.
- Conducted visual merchandising to maximize product visibility and drive sales performance.
- Resolved customer inquiries and complaints effectively, fostering loyalty and satisfaction among clientele.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
Secretary
HOLT CAT San Antonio
San Antonio, TX
02.1998 - 05.2002
- Maintained accurate records and files using electronic document management systems.
- Developed streamlined processes for office communications, enhancing team collaboration.
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained daily report documents, memos and invoices.
- Maintained electronic filing systems and categorized documents.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Managed executive calendars, scheduling appointments and meetings to optimize time management.
- Contributed to a positive work environment by providing support to colleagues when needed in various tasks or projects.
- Contributed to a positives work environment by providing support to colleagues when needed in various tasks or projects.
- Handled Employee cell phones, plans, and maintained the usage of phone. If any were broken, I sent them off for repair and coordinated a loaner phone.
- Printed and folded outgoing invoices
Education
High School Diploma -
East Central High School
San AntonioSkills
- Customer service
- Data entry
- Decision-making
- Active listening
- Attention to detail
- Dispatch software
- Stress tolerance
- Time management
- Dispatching procedures
- Prioritizing calls
- Problem-solving
- Customer relations
- Schedule management
- Updating logs
- Customer relationship management
- Multitasking and organization
- Team collaboration
- Verbal and written communication
- Record keeping
- Call handling
- Workflow prioritization
Timeline
Dispatcher
Murray Air Conditioning
01.2026 - Current
Dispatcher
Jon Wayne Heating And Air Conditioning Ltd
12.2016 - 01.2019
Sales Associate
Sally's Beauty Supply
08.2015 - 12.2015
Hairstylist
Self-employeed
08.2003 - Current
Secretary
HOLT CAT San Antonio
02.1998 - 05.2002
High School Diploma -
East Central High School