Wyatt Hays
Banning,CA
Summary
Dynamic and customer-focused professional with a proven track record at In-N-Out. Excelled in fast-paced environments, enhancing customer satisfaction, and streamlining transactions. Demonstrated exceptional cash handling and problem-solving skills, as well as a commitment to team collaboration and customer service excellence. Proficient in training peers and fostering solid customer relations through effective communication and empathy.
Overview
2
2
years of professional experience
Work History
Cashier
In-N-Out
08.2022 - Current
- Helped customers navigate a menu, memorized several products and their contents(for allergies and food modifications)
- Accurately and quickly handled hundreds of transactions in a day
- Professionally defused any conflict, preventing use of compensation such as gift cards, another meal, and refunds
- Efficiently communicated to other employees about issues and worked with people I did not know in order to problem solve
- Worked flexible schedule and picked up extra shifts in order to meet business needs
- Conversed with customers to elevate dining experience, make them feel at home in our restaurant
- Learned how to preform tasks from others in case they needed to be done, without that specific person being there
- Taught new employees how to talk to customers, maintain a dining room, and multitask
- Multitask taking orders, keeping the grill trashes empty, cleaning the kitchen and dining room floor, making sure the dining room was stocked up, and talking to guests
- I would upsell customers for things they did not come in knowing they were going to but
- Worked in a very intense and fast paced environment, learning to keep very collected when overwhelmed
- Facilitated positive shopping experience, greeted customers warmly upon entry
- Self-motivated, with a strong sense of personal responsibility and urgency
- Proven ability to learn quickly and adapt to new situations
- Demonstrated respect, friendliness and willingness to help wherever needed
- Passionate about learning and committed to continual improvement
- Worked flexible hours across night and weekend shifts
- Paid attention to detail while completing assignments
- Used critical thinking to break down problems, evaluate solutions and make decisions
- Strengthened communication skills through regular interactions with others
- Developed and maintained courteous and effective working relationships
Education
High School Diploma -
Beaumont Highschool
Beaumont, CA06-2023
Skills
- Customer Service
- Work Ethic and Integrity
- Patience and Empathy
- Time management skills
- Cash Handling
- Cleaning and sanitizing
- Reliability and punctuality
- Customer Relations
- Order Taking
- Professionalism and Courtesy
- Basic Math Competence
- Training and mentoring
Timeline
Cashier
In-N-Out
08.2022 - Current
High School Diploma -
Beaumont Highschool
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