Wyatt Sheltra
Henderson,ID
Summary
I have a good amount of experience as I worked at a local climbing gym in the town I grew up in. It was Gemstone Climbing in Twin Falls, Idaho, which I worked at for three years all while I was in high school. Due to the time spent there I am very familiar with how things may operate at a different climbing gym. I also am very familiar with the RGP (Rock Gym Pro) computer system and understand all basic tasks on the system. I also developed customer service skills and could build relationships with some long time members.
Overview
3
3
years of professional experience
Work History
Keyholder
Gemstone Climbing
06.2022 - 07.2025
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
- Streamlined opening and closing procedures as integral member of store staff.
- Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
- Trained and supervised new employees to apply best practices in customer service and store operations.
- Supported store operations during peak hours, effectively managing long queues and high volumes of customers.
Education
High School Diploma -
Canyon Ridge High School
Twin Falls, IDSkills
- Customer service
- Cash handling
- Cash handling accuracy
- Training and mentoring
- POS terminal operation
- Orientation and training
- Computer proficiency
- Belay and Lead certified
Timeline
Keyholder
Gemstone Climbing
06.2022 - 07.2025
High School Diploma -
Canyon Ridge High School