Wyatt Wilson
Huntington,WV
Summary
Adept at being a calm force for callers while gathering details police and other first responders need to help resolve situations. Skilled in reading maps, understanding location details and providing relevant updates to people in the field. Focused 911 Dispatcher bringing 6 months experience in the field. Well-versed in keeping emotions under control in order to work well in high-pressure moments. Desiring a long-term position with the CAD system.
Overview
2
2
years of professional experience
Work History
Server
Outback Steakhouse
Huntington, WV
12.2022 - Current
- Provided excellent customer service to ensure satisfaction.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Provided exceptional service to high volume of daily customers.
- Trained new employees on restaurant procedures and plating techniques.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
Emergency Dispatcher
Mason County OES
Point Pleasant, WV
08.2021 - 02.2023
- Handled emergency phone calls calmly and obtained pertinent information with composed approach.
- Entered information on computerized systems to verify locations and notify nearest responders.
- Certified in CPR to provide First Point of Contact emergency assistance to callers.
- Coordinated dispatchers schedules to ensure no calls were missed.
- Managed average of 30 cases each day, delivering telephone assistance and treatment recommendations to public and hospital staff on various medical conditions.
- Used radio, telephone and computer system to update first responders with new information.
- Dispatched calls to relevant police, fire or medical response personnel depending on individual call situations.
Education
Some College (No Degree) - Criminal Justice
Marshall University
Huntington, WVHigh School Diploma -
Point Pleasant Jr/Sr High School
Point Pleasant, WVSkills
- Documentation and Recordkeeping
- Basic Life Support Knowledge
- Decision Making
- Multitasking and Prioritization
- Active Listening
- Computer Skills
- Problem-Solving
- Information Relay
Timeline
Server
Outback Steakhouse
12.2022 - Current
Emergency Dispatcher
Mason County OES
08.2021 - 02.2023
Some College (No Degree) - Criminal Justice
Marshall University
High School Diploma -
Point Pleasant Jr/Sr High School
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