Wyleena Begay

The Program Coordinator oversees all aspects of services provided in relation to resident welfare, confidentiality, and care; ensures compliance with legal and licensure requirements; manages physical condition of the facility; maintains fiduciary responsibility; and manages and trains facility staff. The Program Coordinator is ultimately responsible to maintain the highest standard of resident services, facility operations and maintenance, continuously work to refine programming to promote successful outcomes and longer resident stays, and ensure that licensed beds remain full at all times.

• Maintain the highest standard of resident services, facility operations and maintenance, continuously work to refine programming to promote successful outcomes and longer resident stays, and ensure that licensed beds remain full at all times.
• Hire, supervise, schedule, evaluate, and provide ongoing training to facility staff that will enhance job performance.
• Manage/oversee proper implementation of and strict adherence to Crossroads' policies and procedures.
• Understand behavioral health licensure, local, state, and federal rules and regulations and ensure facility and staff are in compliance at all times.
• Review budget line items on a monthly basis and work to remain in compliance with the budget, providing explanation for all non-compliant items to management.
• Prepare weekly reports of current financial status with regard to resident fees, develop strategies for rectifying and eliminating delinquencies, and maintain resident census daily.
• Perform and oversee intake, assessment/evaluation, admission, and/or or referral of prospective residents in accordance with organizational, local, state, and federal rules and regulations.
• Resolve resident conflicts and provide therapeutic intervention and/or support to residents in crisis and/or at high risk for relapse.
• Perform other duties, as required.

• Provided exceptional customer service, ensuring timely order delivery and guest satisfaction.
• Collaborated with kitchen staff to accommodate special requests and dietary needs efficiently.
• Managed multiple tables simultaneously, maintaining high standards of service during peak hours.
• Resolved customer complaints promptly, fostering a positive dining experience and repeat business.
• Monitored cleanliness of dining area, ensuring compliance with health and safety regulations.